Service professionals are measuring how much work it takes for a customer to get the information they need from their brand.
According to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Get more info here.
Reach New Customer Service Expectations with Insights from 7000+ Service Professionals
Which customer service KPIs other than CSAT scores can provide a holistic picture of your service team’s performance? Find out on our blog.
Customers now demand support over the phone, and many companies are now challenged to deliver a consistent and quality experience during a pandemic. Here's how to do it well.
