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What Is Order Management?

An order management system is the brains behind the scenes in the ordering and fulfillment journey. It can make or break your relationship with your customers.

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Grow your business with order management strategies

Learn to manage, fulfill, and service orders at scale.

Order management FAQs

Order management is the process of tracking and fulfilling customer orders, from placement to delivery. It involves inventory, payment, shipping, and customer service.

It ensures timely delivery, reduces errors, improves customer satisfaction, optimises inventory levels, and streamlines overall business operations.

Stages include order placement, payment processing, inventory allocation, fulfillment (picking, packing, shipping), delivery, and post-sales support.

An OMS is software that centralises order information and automates processes like order routing, inventory updates, and customer communications across multiple channels.

Effective order management helps maintain accurate inventory levels, prevents stockouts or overstocking, and optimises inventory allocation across various sales channels.

Yes, by providing real-time order status updates, enabling easy returns, and ensuring accurate and timely deliveries, leading to higher customer satisfaction and loyalty.

Challenges include managing complex orders, integrating disparate systems, handling returns efficiently, ensuring data accuracy, and scaling operations during peak times.