The Non-profit Marketing Guide
Learn about why marketing is essential for non-profits and how to build an effective, scalable non-profit marketing strategy.
The Complete Guide to Non-profit Marketing
Marketing may seem like a corporate term, bringing to mind billboards, commercials and ads in the “for-profit” world. These marketing tools and tactics are used by corporations to make sure consumers know that a brand exists, what it offers and how to engage with or purchase the product. It’s critical to the success of a business - if the people who need your product don’t know about it, they can’t make any purchases and the business doesn’t succeed in its goal. So marketing is just as important for non-profits.
What is non-profit marketing?
Marketing is critical to the success of non-profits in advancing their missions. Marketing for non-profits is a way for non-profits to identify potential supporters, make sure supporters know about all the great work a non-profit is doing and give them opportunities to be involved, like volunteering or donating.
Supporters expect their online interactions with non-profits to be intuitive and highly personalised, on par with the best experiences they might have with any other brand online. Non-profits are aware of this and are now beginning to build web destinations, data tools and fundraising strategies to create compelling online experiences to find and connect with supporters.
"Marketing for non-profits is a way for non-profits to identify potential supporters, make sure they know about all the great work a non-profit is doing and give them opportunities to be involved."
Benefits of Marketing for Non-profits
Why should non-profits have a marketing strategy? Marketing creates a megaphone for your non-profit organisation to communicate. It is the vehicle that delivers your message.
There are many benefits for non-profits including:
Awareness
Marketing ensures like-minded individuals are aware of your organisation so they can become supporters.
Some marketing tools also create opportunities for you to become more aware of your community and, to hear what like-minded individuals are saying. Maybe your community has new, innovative ideas to support your mission or can help you to spread the message of your organisation within their own networks.
Fundraising
A marketing plan with well-built, highly-engaging channels creates opportunities to raise more money. You now have a way to communicate your needs as they arise to people who want to help meet those needs. You are able to set up tools to allow online donations easily and quickly. It can lead to more supporters and more resources to fund your mission.
Volunteer Support
Communicating your need for volunteers through marketing tools and strategies helps those eager to support your mission to get in touch with you. It also shows your community that you’re making an impact and that you want them involved.
Services & Impact
Many organisations provide several different types of services to their community. Maybe you offer tutoring services and have resources to provide meals to those who need them. Marketing allows you to share the message of any services you offer to the people who need them most. In this case, you could customise a message about your tutoring services to families who’ve indicated they have school aged children, creating a personalised offer. Even if your non-profit is highly specialised, making your services known helps you to connect with individuals and entities who could benefit from what your organisation provides.
Supporter Experience
There are many ways for supporters to get involved with non-profits, whether donating, volunteering or so much in between. But, chances are they’re not involved with your day-to-day. While they’re passionate about your mission, their participation may happen one or two days per month.
With a marketing plan built to keep supporters engaged, you’re able to keep them updated on your progress toward shared goals, what’s going on at your organisation, new events and so much more. Supporters remain engaged and aware of your organisation, even if they can’t be there every day.
Six Steps for A Successful Non-profit Marketing Plan
- Define Your Marketing Goals
- Understand the Audience
- Create your Message
- Build and Send
- Seek Insights
- Repeat!
How to Create a Non-profit Marketing Plan
As you start interacting on more marketing platforms with more people in new ways, you’ll find there’s a lot of content and data to sort through. Getting a marketing plan in place helps you to stay on track in reaching your specific marketing goals. So, let’s start there.
1. Define Your Marketing Goals
Are you trying to gain new supporters? Are you hoping your existing one-time donors will consider becoming recurring donors? Maybe you have an announcement about an event and you just need to get the word out. Defining your goals upfront will help you to implement the right tactics to accomplish them.
We recommend making your goals relevant, measurable and timely. Here are some examples of goals you might have:
- We want to increase our online donations by X%.
- We’d like to acquire X number of new donors.
- We’re hoping to increase attendance to our annual gala by X%
- We’d like to convert X number of one-time donors to recurring donors.
2. Understand the Audience
Once you know your goal, define your audience. For example, if you’re hoping to convert one-time donors to recurring donors, then you know your audience is one-time donors.
To meet your goal, you might need a little more information about recurring donors, their motivations, their giving history and maybe what made them decide to start giving regularly. Using data you have on hand will help you synthesise insights like these:
- What’s the average donation amount of your target audience?
- What types of messaging encourages these donors to give the most?
3. Create Your Message
You know your goal and you know your audience. Remember both the text AND the visuals help you to tell your story. Maybe you identified in your data that there are donors who give around the same amount each month but aren’t on a recurring giving plan. You can send a message to those donors about the convenience and the impact of setting up a recurring gift. Think about the following tips as you craft your message:
- Make sure your message is clear and focused.
- Lean in to your mission.
- Include a “Call to Action” (CTA).
Learn more about how to craft a compelling message.
4. Share Your Message
Donors are interacting with you across so many different platforms. Your message may be best suited for email or maybe you decide an Instagram campaign about the impact of recurring giving is the best way to go. Use your audience data to make those decisions, then create the content that’s appropriate for the channel!
5. Seek Insights
Once your message has been delivered, start to gain some insights about how well it worked. Did one-time donors decide to sign-up for a recurring giving plan? If you sent the message on multiple channels, did one channel have more conversions than another? Learn about how your non-profit marketing tools should give you these insights to make your next campaign even better and will give you a baseline for the future.
- Did we meet the goals we set?
- If not, why not? What can we change to get closer?
- Is there anything we can learn from this to apply to future campaigns?
6. Repeat!
Put those insights right back into practice. Now that you have more information, take a look at your goals. Do you want to refine your strategy or are you satisfied with your progress and want to try something new? As you gain more insights, you’ll be able to refine your goals and meet them quickly, moving you closer to affect.
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3 Key Non-profit Digital Marketing Strategies
All marketing plans will include strategic use of content and channels. When used in the right combinations, these strategies can be very effective in meeting your marketing goals.
Email is often seen as a primary form of digital marketing. While sometimes compared to direct mail (or off-line, snail mail) email offers much more to marketers, including:
- Automations and Journeys: Consider automating and scheduling weekly, monthly and quarterly emails to save your team time and energy.
- Real-Time Data: A good email platform will enable you to pull data, reports and insights in real-time.
- Personalisation: Use all the data you collect to target your audience with messages you know they want
- Direct Links to Action (for fundraising and volunteer sign-up): Email is a great way to send someone directly to a destination, like a donation page.
All content types (text, images and video) can be used in this channel.
- Text should be direct, concise and focused.
- Imagery creates a depth of experience and gives supporters a visual of your work.
It seems like there’s always a new social media platform to be involved in! Social platforms are great for engaging with your audiences, sharing what you’re up to, and listening to and interacting with your supporters. Some platforms are:
- Tik Tok
- And many more!
It is essential to publish social content based on your goals, audience and brand identity. These platforms are meant for quick, engaging pieces of content - some platforms even limit the amount of text you can share. Lean into images and video on these platforms for the greatest effect.
As you are curating your own social strategy, consider conducting a competitive analysis to see how other organisations are managing their social media platforms. You can do a quick search of organisations on the platform of your choice, searching by names, keywords or type of organisation. The goal here is not to steal your competitors’ ideas - it’s to understand what type of content is working for them and how you can adapt those to your own campaigns.
Your website is your home base and can serve as a centralised location for your email and social media efforts! This is where you give an overview of your mission, share impact stories and provide opportunities to donate and volunteer. Your website is your greatest opportunity to deeply define your mission and demonstrate how you’re addressing it, so optimising your website is key.
- Be concise in your text.
- Be thoughtful about your visuals (this is a great opportunity for video).
- Make sure your website is mobile-friendly and accessible so it can be viewed by anyone, on any device.
- Provide clear calls-to-action on each page. What action do you want your reader to be taking?
- Build your website for search engine optimisation (SEO) to increase discoverability by potential supporters.
- Make it easy for supporters to donate and contact your organisation.
These are just a few examples of effective digital marketing channels for non-profits. Other channels such as direct mail and events are also opportunities to realise all the benefits of marketing for non-profits.
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Learn more about how Non-profit Cloud can support your non-profit marketing team.
Non-profit Cloud provides marketing software for non-profits to help marketers increase awareness and engage new constituents using the power of Salesforce.