Customer Service Experience — What It Is, Why It Matters So Much

Customer service experience can make or break a customer relationship — and your business. Here’s what you need to know.

Salesforce mascot Einstein showcasing the title slide of the State of Service report.

Dig into our latest customer service research.

High-performing organisations are using data, AI, and automation to deliver faster, more personalised service. Find out how in the 6th State of Service report.

Looking for efficiency? Start here

See how you can help your customer service team become more productive by giving them one, AI-powered workspace to manage support cases, major incidents and more.