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Life Sciences Cloud is an AI-first engagement platform for Pharma, MedTech, Consumer, and Animal Health organizations. Built on the #1 Agentic CRM with compliance embedded, it unifies clinical, medical, commercial, and patient services to deliver data-driven engagement through Agentforce.
Accelerate clinical trials across patients, sponsors, sites, and CROs on a flexible and compliant platform, from molecule to manufacturing. Effortlessly orchestrate advanced therapies and personalized medicine to promote safety and optimal outcomes.
Raise trial awareness and screen candidates while creating trusted relationships through tailored interactions. Accelerate eligible participant onboarding with AI-enabled auto-matching and personalized portals, for faster recruitment time and reduced attrition. Leverage built-in reporting dashboards, blinding techniques, real-time updates on enrollments and drop-offs, and predictive analytics to help determine the next best actions.
Ensure successful research outcomes by integrating Agentforce-powered recommendations to strategically select and activate the facilities and investigators best suited for each study’s unique needs.
Empower clinical teams and investigators with intelligent tools to effectively manage studies from planning and protocol design through every stage of a clinical trial. Maintain a digital chain of custody for traceability and validate records with e-signatures to comply with FDA standards through every stage of therapy.
Optimize scientific inquiry management and knowledge exchange across channels.
Boost the productivity of Medical Science Liaisons (MSLs) and Medical Affairs teams to deliver critical scientific information to healthcare professionals and Key Opinion Leaders (KOLs) faster. Foster collaboration through an integrated suite that manages and disseminates medical publications and tailored responses.
Leverage the power of Agentforce to identify and assemble the most relevant, approved content for medical inquiries across all channels. Reduce room for error and manual effort with AI and human-in-the-loop to streamline the process of crafting detailed, compliant scientific responses. Ensure traceability and compliance with comprehensive audit trails.
Achieve faster response times for medical inquiries by utilizing a natural language search engine across all approved content repositories. Deliver detailed and informative cover letters and documents promptly, including safety profiles and study results, while reducing the potential for error through AI-driven automation and human oversight.
Streamline front and middle office processes using AI and data-driven, real-time omnichannel HCP engagement across sales and marketing.
Streamline engagement with healthcare professionals through intelligence-driven experiences. Connect sales, marketing, and prescribing behavior into a unified view to drive dynamic, personalized engagement. Package important information in a personalized portal with contextual and AI-curated promotional and scientific content.
Use intelligent rebates, pricing, and discounts, and real-time analysis of opportunities for greater performance. Leverage AI to conduct proactive outreach about upcoming expirations and up-sell opportunities.
Gain visibility into stock availability and proactively address shortfalls for visits with AI-powered recommendations.
Leverage intelligent kit creations and recommendations with lot and batch product tracking for enhanced traceability and revenue. Allow physicians to capture first-hand data on the efficacy, safety, and tolerability of the medicines they use to treat their patients.
Improve outcomes with personalized outreach, adverse event management, drug or device recommendations, and savings programs with an industry-compliant data model.
Streamline and automate the verification and re-verification of pharmacy benefits to improve patient access and adherence to medications. Equip agents with payer coverage analysis, SLAs, and reminders on a home page dashboard.
Provide intelligent recommendations for next best engagement to meet patients where they are. Guide agents through therapy orchestration with automated workflows. Accelerate time to treatment with financial assistance programs and alternate medication options.
Foster comprehensive, personalized programs using real-time analysis and assessments. Establish milestones and goals to boost effectiveness. Capture patient-reported outcomes and adverse events in a FHIR-aligned data model and take action.
Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.
Reimagined commercial engagement on an agent-first, future-proof, unified platform with industry expertise.
Scale patient-centric experiences across your organization, reduce drug costs, and improve sales transparency.
Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.
Unlock limitless assistive AI, purpose-built for Life Sciences.
Help your entire team find important answers and start making data-driven decisions.
Connect your entire organization on a single platform that makes sharing vital information easier, faster, and more direct.
Connect data and teams, automate processes, and personalize engagement on a single, intelligent platform to improve outcomes.
Salesforce Life Sciences Cloud is essential for driving our innovation in patient and healthcare provider experiences. By enhancing customer engagement throughout the healthcare ecosystem, it supports our mission to transform lives today and for generations to come.
Deb ReardonVP of Patient Excellence, Boehringer Ingelheim
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Life Sciences Cloud delivers advanced capabilities for the industry that helps MedTech and Pharma organizations speed up drug and device development and streamline their operations with automation and data-driven insights powered by Agentforce. Learn more
When choosing the right life sciences software, prioritize a future-proof, AI-powered platform that is trusted, scalable, and readily supports international expansion. Look for a solution architected for flexibility and an open ecosystem of partners with all the purpose-built tools you need to deliver innovation quickly.
The Life Sciences Cloud for Customer Engagement add-on SKU and iPad app are now generally available. Watch the demo playlist to learn how to streamline operations and boost customer engagement with Life Sciences Cloud
Salesforce has a migration framework to streamline the upgrade to Life Sciences Cloud, as well as a strategic group of partners and Professional Services who are readily equipped to support the transition from legacy systems. The framework combines automated data migration powered by Data Cloud with proven project methodologies and playbooks.
Learn more about our strategy and the path to Life Sciences Cloud.
Agentforce for Life Sciences is an agentic AI solution built on a deeply unified Platform. It enables pharma and medtech organizations to transform clinical, medical, and commercial engagement at scale with AI agents designed to address the unique needs of the life sciences industry. It easily integrates unstructured and structured health data across multiple health data sources and wearables for comprehensive patient insights that can lead to faster drug development and more tailored patient care. Learn more.
Watch how Agentforce can help Pharma and MedTech companies achieve efficiency in clinical trials, patient engagement and commercial operations.
Build healthier connections from clinical and medical through commercial across patients, providers and partners.
Explore our guide to see how Agentforce drives better experiences and operational efficiency through autonomous, intelligent support.
Discover how agentic enterprises trust Salesforce to transform health experiences and outcomes for patients, members, providers, and partners.
For the first time, see a live preview of our agent-first iPad experience for pharma and medtech field reps.
See how Salesforce’s deeply unified platform combines the power of Agentforce with Health Cloud & Life Sciences Cloud to deliver data-driven, personalized engagement for patients, members & providers.
Learn more about the latest updates like order management, enablement coaching, in Life Sciences Cloud for Customer Engagement from the Winter '27 release. Watch demo
Unlock the latest innovations from Agentforce Life Sciences with the Summer '26 release for improved HCP engagement, built-in compliance, and better patient outcomes. Watch demo
Reimagined commercial engagement on an agent-first, future-proof, unified platform with industry expertise. Learn more.
