It’s time to deliver more than just good customer service.

Today’s connected customers expect service to be as instant, easy and personalised as their personal conversations in their private lives. But to deliver truly great customer service, you need to engage on your customers’ terms – in the right place, at the right time, every time.
 
 

Personalised customer service. Every time

Just what is great customer service? It’s delivering personalised, conversational experiences – no matter where or how customers interact with your company.

Help agents and managers deliver the right answers, fast

Empower your service teams with the visibility and insights they need to provide smarter service across every channel.
 

Let service insights inform your entire business

Businesses can get insights across sales, service and marketing, and service managers are empowered with an overview of customer service performance.

Keep pace with your customers with a complete service platform

Your customers are always rewriting the rules of customer service. Make sure you’re ready to follow them with our flexible and scalable cloud platform.
 

See how personalised service comes to life with Salesforce.

See how personalised service comes to life with Salesforce.

 

Some FAQs from our customer service trailblazers.

We help service teams drive loyalty by delivering personalised omnichannel customer service that’s tailored, efficient and empathetic. Here are some questions they ask us.
Salesforce provides a single, secure platform that gives your employees a 360-degree view of the entire customer relationship. Helping you empower agents and mobile employees to lead the personalised conversations that drive growth.
If you’re looking to capture and connect data across all channels, and deliver smarter, more personalised customer experiences, Salesforce Service Cloud is the natural place to start. For mobile teams, the Field Service Lightning app is a great way to manage work orders, stay visible and collaborate with ease – anytime, anywhere.
A CRM is designed to deliver a holistic, real-time view of each customer. It’s a centralised hub, giving your service teams the functionality they need to track, manage and act on all your key customer data – so they’re ready to lead personalised conversations and resolve issues faster.
 
White paper

The Third State of Service Report is Here.

How is new technology driving rapid changes in customer service? We asked 3,500 customer service agents and decision makers worldwide. These are their takes.
 
 
CUSTOMER SUCCESS STORIES

Salesforce has been key to our journey from a ride-centric to an experience-driven business”

Ian Cohen | Addison Lee Group

Questions? Let’s talk.

Discover what Service Cloud does, how it works, and why it will revolutionise your company’s whole approach to customer service.