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Business Services
AlliedBarton Security Services
AlliedBarton Security Services Leverages Salesforce and the AppExchange to Maximize Sales and Marketing ROI
Atrium Staffing
Atrium Staffing Customizes Salesforce to Meet Its Exact Needs—Without Help from Programmers or Consultants
Barco
Barco International Relies on the Salesforce.com Cloud Computing Model to Maximize Customer Satisfaction
Conversion Consulting
Salesforce CRM saves Conversion Consulting thousands in admin costs and helps company grow by 40 per cent
CT Corporation
With Salesforce Expansion, CT Corporation Cuts Sales Cycle and Doubles Average Number of Weekly Sales Calls per Rep
Drake International
HR Solutions Provider Drake Augments CRM Solution using the AppExchange's Unique Business Apps
Emailmovers
Salesforce CRM helps Emailmovers increase efficiency by up to 75% and achieve double-digit growth
EthicsPoint
EthicsPoint Extends Salesforce with the Force.com Platform for Contract Management, Client Implementations, and Customer Lifecycle Automation
Freeman
Salesforce and the Force.com Platform Accelerate Freeman's Expansion into New Sales Market
Greyhound Waste
Greyhound Waste Increase Employee Productivity and Improves Customer Service with Salesforce CRM.
Harris Interactive
At Harris Interactive, Salesforce Delivers ROI and Boosts Forecast Accuracy
JMJ Associates
JMJ Associates Increases Order Volume to Maximum Fulfillment Capacity in Six Months with Salesforce
Kelly Services
Kelly Services Connects Sales Network Across 27 Countries and Five Continents with Salesforce
Kepner-Tregoe
Salesforce and Force.com Deliver Visibility and Custom Applications at Kepner-Tregoe
Lloyds Register
Lloyds Register Standardizes on Salesforce to Effectively Target, Acquire and Retain Business Assurance Clients Worldwide
Marketboomer
Marketboomer Uses Salesforce to Expand Globally and Provide First Rate Customer Service
Minc
MiNC Generates Additional $13 Million in Revenue within Eight Months of Deploying Salesforce
NPD Group
NPD Group Rapidly Consolidates Nine Disparate Systems into One Online Data Repository with Salesforce
Quotation Junction
Quotation Junction sees sales grow by 25% as a result of using Saleforce
Recruiters
Salesforce Helps Recruiters A/S Manage Communications More Efficiently and Speed Up Jobseeker Selection Process
Scancom
Scancom generates an additional £35,000 in one month as a result of using Salesforce
Soliditet
Salesforce.com Takes the Credit for Sharp Rise in Sales and Service Productivity at Soliditet
Spherion
With Consolidated Customer and Sales Information, Spherion's Management Team Improves Its Strategy and Alignment
Veolia Environmental Services
Veolia Makes a Clean Break from On-premise CRM, Boosting Sales Productivity and Customer Satisfaction with Salesforce.com Software as a Service
Distribution & Retail
Corporate Express
Corporate Express Adopts Salesforce for Integrated CRM to Improve Customer Retention and Manage 7.3 Million Service Transactions Per Year
Distrilogie
Salesforce.com Plays Pivotal Role in Helping Distrilogie Benelux Grow Sales Revenues by 15 Percent in 12 Months
Fleet Synergy International
Fleet Synergy International Tracks Opportunities Across 25 Partner Companies in 35 Countries with Salesforce
The Haagen-Dazs Shoppe Company
Salesforce Serves Up Customized CRM and Franchise Management for The Häagen-Dazs Shoppe Company
The HoneyBaked Ham Company of Georgia
The HoneyBaked Ham Company of Georgia leverages Salesforce on-demand CRM to experience double-digit growth year after year.
Karl Strauss Brewing Company
Karl Strauss Brewing Company leverages Salesforce on-demand CRM to experience double-digit growth year after year.
The Retail Factory
Salesforce helps The Retail Factory follow-up leads, enhance service and retain customers
VF Imagewear
VF Imagewear Easily Unifies 26,000 Accounts Across Six Business Units with Salesforce
Yamaha Corporation of America
Yamaha Integrates Salesforce with Back-End Systems to Consolidate Key Data
Financial Services
BOK Financial Corporation
BOK Financial Corporation Banks on Salesforce: Training and Consulting Compound High Returns
CPP
CPP Increases Customer-facing Time by 25% and Reduces New Hire Sales Training by 30 Days per Individual with Salesforce
Daiwa Securities
Daiwa Securities Matches Buyers and Sellers More Efficiently with Salesforce
Dreambuilder Investments
CRM and Beyond: Dreambuilder Investments runs on Salesforce and the Force.com Platform to Increase Assets Under Management by 129%
E*TRADE FINANCIAL
E*TRADE FINANCIAL Banks On Salesforce to Drive Efficient Lead Management and Streamline Sales Operations
Forex Capital Markets
Custom CRM Boosts FXCM Customer Satisfaction and Increases Internal Productivity by 25 Percent
First Advantage CREDCO
First Advantage Harnesses the Power of Salesforce and Force.com; Achieves 100% ROI in One Year
Fortis Investments
Fortis Investments Achieves 100 Percent User Adoption and 95 Percent User Satisfaction with Salesforce
Hitachi Capital
Hitachi Capital UK Goes Live on Salesforce CRM in only Four Weeks with Expert Guidance from salesforce.com Professional Services
Institutional Shareholder Services
ISS Saves Time by Importing Leads and Automatically Assigning Them in Salesforce
Lawson & Associates
Lawson & Associates Customizes Salesforce for Mortgage Industry Niche; Anticipates 165 Percent Boost in Loan Volume
Misys Banking Systems
Misys Banking Systems dramatically reduces resolution time for high priority cases using Salesforce Service & Support
Mizuho
Mizuho Private Wealth Management Integrates Multiple Data Systems with Salesforce for Quicker Customer Response
Retail Decisions
Retail Decisions greatly reduces the time taken to deal with customer queries and offers a much enhanced customer support by using Salesforce CRM Enterprise Edition
RiskMetrics Group
RiskMetrics Group Increases Renewal Revenue and Improves Cross-Selling with Customized and Integrated CRM
Standard Life Bank
Standard Life Bank using Salesforce as its Customer Relationship Management System three years on
SunTrust Banks
Salesforce Deployment Results in Significant ROI at SunTrust; Capital Market Fees Up 67%
Travelex
Travelex Implements Salesforce on Five Continents in 12 Weeks to Provide Access to Real-Time Data
Healthcare
AMICAS
AMICAS Adds Salesforce Service & Support and the AppExchange for Complete CRM Solution; Reduces Average Time to Close Cases by 60%
Astra Tech
Astra Tech 'Gets, Grows and Keeps' Healthcare Customers Worldwide with Salesforce
Care Rehab
Care Rehab Meets FDA Requirements; Maximizes Inventory and Revenue Using Salesforce
CHORUS
CHORUS leverages the power of Salesforce and the AppExchange to standardize processes on The Business Web™.
FirstCare Health and Absence
FirstCare Replaces NetSuite with Salesforce to Underpin UK Growth
Healthcare Recoveries
Healthcare Recoveries Leverages Salesforce to Successfully Integrate Microsoft to Support Sales Momentum
Hibernian AVIVA Health
Hibernian AVIVA Health copes with phenomenal growth with the help of salesforce
Intuitive Surgical
Using Force.com, Intuitive Surgical Built a Custom Application for Managing Clinical Trials in Just Two Weeks
Jobscience
Unlimited Edition and the AppExchange Help Jobscience Standardize Processes on The Business Web™
Kaiser Permanente
Unlimited Edition Helps Standardize Processes Companywide at Kaiser Permanente
MedImpact
Collaboration, Visibility, and Renewal Sales Improve at MedImpact with Salesforce
Oasis Medical Solutions
Oasis Medical Solutions Increases Agent Productivity 10-Fold; Saves $190,000 in First Year
Insurance
American Home Shield
American Home Shield Leverages Force.com for Customizations, Integrations, and New Applications
Allianz Commercial
Salesforce Gives Allianz Commercial the Edge in Selling Business Insurance
Cottingham & Butler
Force.com Customization, Salesforce Service & Support Help Cottingham & Butler Unify Business Units, Manage Leads, and Serve Diverse Customer Base
Fidelity National Information Services
Salesforce Streamlines Sales Lifecycle at Fidelity National Information Services
The Phoenix Companies
With Unlimited Edition, the Phoenix Companies Ignites Sales, Mobility, Productivity, and Development
Standard Life
Standard Life CIS Targets Three Times More Intermediary Customers with Salesforce CRM
Nonprofit, Education, & Public Sector
Arlington Economic Development
Salesforce.com's Force.com Platform Synergizes Community-Based Efforts at Arlington Economic Development
Business in the Community
Salesforce.com Helps Business in the Community Mobilise Business for Good
Chicago Housing Authority
Chicago Housing Authority Builds Custom Apps on Force.com to Meet Unique Public Agency Requirements
Educational Testing Service
Enhanced Usability and Reporting from Salesforce Improves Performance at ETS
Freeplay Foundation
Freeplay Foundation and Salesforce Foundation Provide a Radio Lifeline to Africa’s Children
Heald College
Heald College Drives Student Enrollment with Marketing and Inquiry Generation Success
Japan Post Network
Japan Post Network Builds Compliance and Customer Inquiry Apps on Force.com
Little Kids Rock
Little Kids Rock Utilizes Salesforce Partners to Create Integrated Partner Portal
NJ TRANSIT
NJ TRANSIT Boosts Response Capacity by 500 Percent, Streamlines Customer Service with Salesforce and Force.com
Schwab Charitable
Successful Oracle Integration Gives Schwab Charitable 100% Visibility into the Full Lifecycle of its Donor Program
Teach First
Salesforce.com Helps Teach First Encourage Graduates to Make a Positive Difference in Challenging Secondary Schools
United Way
United Way Streamlines Business Processes and Fosters Team Collaboration with Salesforce
Volunteer Centres Ireland
Volunteer Centres Ireland Makes a Difference to People’s Lives Thanks to the Salesforce Foundation
Travel & Transportation
American Medical Response
American Medical Response Turns to Salesforce, Achieves 500% ROI During the First Year
Avis Budget Group
Avis Budget Group Unifies Sales Organizations Across Business Groups and Continents with Salesforce
Egencia, an Expedia Inc. Company
As Its Business Evolves, Egencia, an Expedia Inc. Company Customizes CRM in Minutes
Hotwire
Hotwire Uses Salesforce to Keep Tabs on More Than 7,000 Hotel Partners Across North America
IFA Hotels and Resorts
Training Enables IFA Hotels & Resorts to Maximize its Investment in Salesforce
Millennium & Copthorne Hotels
With Salesforce, Millennium & Copthorne Hotels PLC Gives Reps Critical Data About International Properties and Customers
SIRVA, Inc.
SIRVA Leverages the Power of the AppExchange to Slash Costs and Boost Sales; 85% Cost Savings in Training App Alone
sparesFinder
sparesFinder Executes Marketing Campaigns in Hours—Rather Than Days—with Salesforce
VLM Airlines
Salesforce.com Cloud Computing Solution Helps VLM Airlines Soar Above the Clouds
The Westin Osaka
Salesforce has enabled the Westin Osaka Hotel to integrate and manage information like hotel reservation data coming from the internet and other numerous channels.
Wihelmsen Ships Service
Wilhelmsen Ships Service Sails into Global Waters with Salesforce
Communications & Media
Associated Newspapers Ltd
Salesforce.com Helps Associated Newspapers Ltd Win the Circulation Battle
Audio Visual Services Corporation
In Less Than Six Weeks, Audio Visual Services Corporation Rolls Out Salesforce On-Demand CRM Nationwide
Bella Pictures
Bella Pictures Achieves a 400% Increase in Sales over Four Months with Salesforce
Cars.com
Cars.com Rolls Out Salesforce Service & Support to Accelerate 21,000 Transactions Each Month
Charter Communications
Charter Communications Uses Salesforce Sandbox Testing Environment to Ensure Sarbanes-Oxley Compliance
Cramer
Cramer using Salesforce SFA to Manage Relationships with the World’s Leading Telco Providers
Dow Jones Newswires
Salesforce Provides Dow Jones Newswires with a Customized View of Each Customer's Data
DoubleClick
Salesforce and the AppExchange Help DoubleClick Scale Globally and Provide Custom Tools to Staff and Customers
Genesys Conferencing
Genesys Conferencing Consolidates 12 Databases in 10 Countries for 360-Degree Customer View
Ingenio
Customer Service Reps at Ingenio Handle More Calls, Respond More Quickly with Salesforce Service & Support
InterActiveCorp
InterActiveCorp Gets Complete Visibility Into Individual and Team Sales Activities with Salesforce
Jackson Media
Jackson Media Launches Company on Salesforce; Grows from Zero to $500K in First Year
KPN Belgium
KPN Belgium Optimizes Sales Productivity and Sales Forecasting with salesforce.com
Optimum Lightpath
Optimum Lightpath Illuminates Customer Data; Extends Success with AppExchange-Inspired Solutions
LocationCinema
Blockbuster Salesforce CRM Helps LocationCinema Quickly Take New Business Idea to Market; Grows Sales by 35%
MeetingZone
Salesforce.com instrumental in helping MeetingZone double revenues year-on-year
Nobiles Survey
International Publisher Reduces Sales Opportunity Closure Time by 30 Percent with salesforce.com
Orange Communications
Salesforce Brightens Orange Sales Visibility with 300 User Roll-Out
Polycom
Polycom Improves Sales Forecast Accuracy to Within 2% and Reduces Approval Costs 75% with Salesforce and the AppExchange
Reed Business Information
Reed Business Information Targets 18 Market Sectors with Unified Salesforce System
Siminn
Siminn Achieves Streamlined, Highly Effective Customer Care with Salesforce Service & Support
Sprint Nextel
Sprint to Standardize on Salesforce Enterprise Edition for more than 5,000 Sales Professionals
TANDBERG
TANDBERG Gets Better Insight into Quarterly Close Rates and Channel Revenues with Salesforce
Telenet Solutions
Telenet Solutions Increases Sales Productivity by Using Salesforce SFA & Salesforce Partners
Time Warner Cable Business Class
Team Productivity Increases Up to 10% After Time Warner Cable Business Class Implements Salesforce
Voices.com
Voices.com Experiences a 62 Percent Boost in Gross Sales with Salesforce SFA and Marketing
Energy and Chemicals
Ashland
Ashland Deploys Salesforce Unlimited Edition Across Sales and Customer Service for Increased Productivity and Streamlined Operations
Wind Energy Direct
Wind Energy Direct Accurately Tracks and Manages Sales With Salesforce Services and Support
Hi-Tech Hardware
AMD
Salesforce Gives 800 Professionals at AMD an "Anywhere, Anytime View" of Critical Information
Barco
Barco Relies on the salesforce.com Cloud Computing Model to Maximize Customer Satisfaction
Captor
Captor Cuts Time Required for Data Coordination by Four Days per Month with Salesforce
Cisco
Centralizing Information on a Global Scale: Cisco Deploys Salesforce to 15,000 Users with Siebel Integration and PRM Capabilities
Cray Inc
Cray Improves Visibility into its Pipeline; Streamlines Global Support Operations with Integrated Salesforce
Dell
Dell Harnesses the Power of Salesforce CRM and the Force.com Platform to Drive Innovation and Success
Electronics for Imaging
EFI Drives Strategic Growth by Unifying 582 Global Users on the Salesforce Platform
Enterasys Networks
Enterasys increases customer satisfaction to 95 percent with the Service Cloud
F5 Networks
F5 Networks Helps Partners Double Business with Integrated CRM and PRM Solution from Salesforce.com
Genesys Telecommunications Laboratories
Genesys Telecommunications Laboratories Rolls Out Customized Views and Strong Tracking Features to 350 Salesforce Users Worldwide
Juniper Networks
Juniper Networks Shortens Sales Cycle, Improves Close Rates with Salesforce
MTS Systems Corporation
MTS Systems Corporation Gets Easy Access to Real-Time Reports, Easily Integrates Salesforce with ERP
Phoenix Technologies
Phoenix Technologies Achieves 360-Degree View Across Sales, Marketing, and Tech Support with Salesforce
Punch Graphix
Leading Graphics/Print Specialist Chooses salesforce.com over Competition to Punch its Way to Sales Success
RadiSys
RadiSys Downloads 11 Custom Applications from the AppExchange to Create Extended CRM Solution
Stratus Technologies
Stratus Uses the Force.com API to Integrate Salesforce and Oracle Financials On Time and Under Budget
Vicon
Vicon Boosts Visibility and Customer Satisfaction with Integrated Sales and Service
Hi-Tech Software & Services
Altium Limited
Altium adopts Force.com as complete business platform, delivering innovative applications and services to boost internal processes and customer satisfaction
Anystream
Anystream Reduces Support Costs and Increases Sales and Marketing Productivity with Salesforce
Astaro
Astaro Improves Customer Service, Manages Global Network of Distribution Partners with Salesforce
BakBone
BakBone Upgrades to Unlimited Edition Worldwide; Cuts Costs While Driving Compliance
Borland
Borland Taps Salesforce Unlimited Edition for Efficiencies that Span Sales, Marketing, and Support
Bottomline Technologies
The Customer Satisfaction Curve Rises Towards the Top at Bottomline Technologies
CA
CA Unifies 4,000 Users Across its Worldwide Sales Organization Under the Salesforce Umbrella
Cognos
Cognos leverages the power of Salesforce to establish a common CRM platform across all departments, especially sales and support.
Convio
Convio Extends CRM with Salesforce Service & Support; AppExchange Customization Automates Key Processes
Dimension Data
Dimension Data Boosts Global Sales Pipeline by 172 Percent in One Year with Salesforce
ECI2
ECI2 improves customer service, cuts costs and streamlines support operations using Salesforce CRM
Electronic Arts
Electronic Arts Builds Extensive Global Talent Acquisition Platform on Robust Salesforce and AppExchange Solution
Endeca
Endeca Standardizes on Enterprise Edition; Saves 150 Hours per Week with Salesforce Service & Support
Esker
Esker Manages Customer Interactions in 8 Languages Across 50 Countries with Salesforce
Fios Inc
Fios Integrates Salesforce with IP Telephony for One-Click Connect from Sales to Leads; Pipeline Visibility, BPM Integration Drive Company Success
Gaiaware
Salesforce CRM used as backoffice for selling Ajax software for ASP.NET at Gaiaware
The GL Company
Salesforce Plays ‘Instrumental’ Role in Helping The GL Company Achieve More than 200 Percent Increase in Customers in Less Than Two Years
Hitachi Software
Hitachi Software Engineering was able to increase volume of high quality orders by linking Salesforce with the SAP budget management system, which enabled more efficient input work and better sharing of information among sections.
HumanConcepts
HumanConcepts Leverages Unlimited Edition's Boundless Custom Apps for Explosive Growth
IndigoVision
IndigoVision Grows Revenues 15 Fold in Five Years — Thanks to salesforce.com
Invensys
Invensys Automates Web Lead Routing, Processes more than 200 Leads Per Week with Salesforce
Kognitio
Kognitio’s sales productivity increases by 1000% within first month of using Salesforce
Magma Design Automation
Magma Design Automation Implements Comprehensive CRM from Salesforce.com for 960 Users
Mantala
Salesforce Training Helps Mantala Further Improve Its Return on Investment in Salesforce CRM
NetOp
NetOp Reduces Sales Order Processing Time by 80% and Realizes Unrivalled Pipeline Visibility with Salesforce CRM
Nimbus Partners
Nimbus Partners Builds Key Business Applications on the Force.com Platform
Paciolan
Paciolan Uses Salesforce Service & Support's Multichannel Functionality to Manage Customer Inquiries More Efficiently
Paisley
Paisley leverages the power of Salesforce to establish a common CRM platform across all departments, especially sales and support.
Panasonic Network Services
Key management indices and enterprise-wide performance can be displayed on a single screen
Postini Corp
Portal to the Future: Postini Increases Productivity Tenfold Without Increasing Staffing Levels
Q-go
Online Marketer Q-go Increases Web Leads, Achieves Return on Investment in Two Weeks with Salesforce
Responsys
Salesforce Helps Responsys Determine the Best Use of Its Resources for Maximum Sales Effectiveness
Silverpop
Silverpop Integrates Sales and Service Operations, Improves Project Turnaround by 200 Percent
Software AG
Software AG leverages Salesforce on-demand CRM to improve forecasting capabilities by 100 percent.
SunGard
Customized CRM from Salesforce Gives SunGard Visibility Into Customers and Opportunities Across 14 Global Segments
Symantec
Salesforce CRM Drives Enterprise Success at Symantec: 3,900 Users, 40 Countries, and 11 Languages in 3.5 Months
WebTrends
WebTrends Migrates from Siebel to Salesforce for Global Customer and Partner Relationship Management
Zeus Technology
Zeus Technology Reduces Sales Forecast Preparation from Two Days per Week to 10 Minutes Per Week with Salesforce SFA
Manufacturing
Alava Ingenieros
Alava Ingenieros Subsidiary Preditec Increases Sales Revenues by 25 Percent in 12 Months with Salesforce
American Water Heater Company
American Water Heater Company Runs Warranty Call Centers in U.S. and India on Salesforce Service & Support
Bohler-Uddeholm
Bohler-Uddeholm Increases Employee Productivity by 10% and Realizes ROI in Six Months with Salesforce
Carglass
Thanks to Salesforce, Carglass has created a common database for its sales representatives
David Brown Engineering
Power Transmissions Manufacturer Increases Sales by 50% in Two Years using salesforce.com
JLG Industries, Inc.
JLG Customizes Salesforce, Including Integration with Existing AS400 Back-End Systems, Using Internal IT Resources
Kerry Ingredients and Flavours
Kerry Ingredients and Flavours Uses the Force.com Platform To Strengthen Sales and R&D Synergy
KONE
Salesforce.com Successforce Consulting and Education Help KONE Reduce Implementation Time and Speed ROI
Miyachi Unitek Corporation
Miyachi Unitek Taps Salesforce.com Professional Services to Quickly Implement Unified Business Infrastructure
Morrison Utility
Morrison Launches Critical Work Management System in Just Three Months using Force.com
Nitta Gelatin
Salesforce Enables Nitta Gelatin to Eliminate 1,540 Unnecessary Transactions a Year with Centralized Data Management
Polycom
Polycom Improves Sales Forecast Accuracy to Within 2% and Reduces Approval Costs 75% with Salesforce CRM and Force.com AppExchange
Pearson Packaging Systems, Inc.
Pearson Packaging Systems Builds Custom Applications on Force.com, Dramatically Improves Quoting
RAE Systems
RAE Systems Accurately Tracks and Manages Product and Distributor Information with Salesforce Service & Support
Raven Industries
Raven Industries Meets Service and Support, Telephony Integration, and Diverse CRM Needs of Four Businesses with One Salesforce Solution
Tyco International
Tyco in Europe Standardizes on The Sales Cloud in 19 Countries and 11 Languages
Life Sciences
FFF Enterprises
FFF Enterprises Improves the Health of Its Business with Salesforce, AppExchange Mobile, and Custom-Built AppExchange Applications
Hikma Pharmaceuticals
Salesforce CRM Customer Service & Support Brings a Healthy Spoonful of Sales Success to HIKMA
Innovex
Innovex Keeps Critical Client Information Confidential, Streamlines Data Collection with Custom CRM
PerkinElmer
Salesforce Enhances Customer Visibility Across the Enterprise for PerkinElmer
Robert Schwartz Plastic Surgery
Robert Schwartz Plastic Surgery Smooths Out Patient Management Wrinkles with Salesforce
Sanofi Pasteur MSD
Sanofi Pasteur MSD Takes Sales Effectiveness to New Heights with Salesforce SFA and Force.com Platform
Solvay
Solvay Deploys Salesforce Service & Support in Two Weeks to Underpin 3S Solvay Shared Services Center
