Hitachi Software Engineering was able to increase volume of high quality orders by linking Salesforce with the SAP budget management system, which enabled more efficient input work and better sharing of information among sections.

Challenge

• Information sharing across different sections was difficult and duplicate data had to be maintained.
• Changes were needed to ensure securing high quality orders

Solution

• Low cost of implementation, maintenance and operation 
• System management is not necessary
• Risk is low
• Ease of linking. Excellent scalability.
• Provides excellent report analysis capability

Results

• Customer satisfaction has improved through better management of stagnant business negotiations and customer complaints
• It has enabled more timely identification and better management of new product opportunities, minimizing loss of potential business opportunities
• Eliminated duplicate input works by enabling linkage between the budget item database and estimation system
• Input work loads were minimized by providing different layouts for different needs
• Reports are created in a “paperless” manner taking much less time