Learn how to measure your AI agent’s real impact on 18th August.

The #1 agentic help solution^* - fast, reliable expertise, anytime.

Agentforce on Salesforce Help delivers service grounded in trusted data, making self-service easier for our customers and support operations more efficient.

See Our Agentforce Journey on Salesforce+

Salesforce Help gets over 60 million visits annually from customers in need of assistance. Despite the site's effectiveness, our support team still receives around two million support requests each year. We launched Agentforce on our Help site as a new AI-powered service channel to help customers find answers faster and to deliver a better experience.

Agentforce delivers highly relevant, personalised responses to customer inquiries by leveraging customer history and product usage data grounded in Data 360. Agentforce can autonomously manage routine tasks that previously required human intervention. This allows our support team to focus on more complex and high-touch support requests, and more importantly, helps our customers benefit from faster and more efficient help.

We launched Agentforce with a pilot programme, initially opening it to just 200 authenticated users within a four-week period. The initial success was promising, and we gradually expanded the Agentforce experience to a broader audience. Agentforce now resolves more than 68% of conversations, supporting customers in different languages across the world, and recently passed a major milestone: over two million handled on Salesforce Help. Each request represents a moment where AI made it easier for someone to get help, quickly and accurately.

Agentforce continues to manage tens of thousands of conversations every week, helping us deliver faster resolutions and better service at scale.

* Agentic Support Services: Benchmarking Enterprise Software Customer Help, a commissioned study by Futurum on behalf of Salesforce, August 2025

How does our Agentforce perform?
Take a look.

We're sharing the weekly performance metrics of our own customer service agent because we believe in full transparency.

Conversations Handled by Agentforce

Agentforce Resolved Conversations

User Abandoned Conversations

Agentforce Conversation Handoffs

Immediate Customer-Initiated Conversation Handoffs

Data shown above reflects the week of 2nd August.

The total number of Agentforce conversations is the sum of Agentforce resolved conversations, user abandoned conversations, and Agentforce conversation handoffs.

Conversations Handled by Agentforce

The total number of Agentforce sessions initiated by customers

Agentforce Resolved Conversations

Agentforce conversations where Agentforce answered the customer's enquiry

User Abandoned Conversations

Agentforce conversations where the user did not engage with Agentforce after starting the conversation

Agentforce Conversation Handoffs

Agentforce conversations that result in a transfer to a human agent

Immediate Customer-Initiated Conversation Handoffs

Agentforce conversations transferred to a human agent because the customer requested human assistance immediately

Now available in 7 languages.

Agentforce meets customers where they are — no translation required. It understands and responds in their language, directly from English source content, and now supports real-time translation for conversations with our human support engineers. That means faster, more scalable global service. Try it out in: