Enhance patient experiences and outcomes by automating enquiries, eligibility checks and service co-ordination—ensuring faster, smoother interactions while freeing care teams to focus on more complex cases.
Overview:
Help patients find the right providers and clinics based on their symptoms, plans, location and preferences. Enable automated reminders for upcoming appointments, provide timely answers to FAQs and support efficient care co-ordination.
Actions invoked:
Find Providers, Find Providers Info
Data sources:
CRM
Industry data objects referenced:
Care Speciality, Plan Type, CareProviderSearchableField
Overview:
Empower provider contact centre teams to efficiently handle patient queries and register new patients directly within EMR systems using an AI agent. Real-time integration ensures informed, seamless interactions—without toggling across multiple applications.
Actions invoked:
Fetch data from EMR, Register patient on EMR
Data sources:
EMR
Industry data objects referenced:
Clinical, Administrative, Demographic
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Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
