Digital + Human: The OFX Transformation with Skander Malcolm
In this episode we go behind the scenes of a five-year transformation journey. Skander reveals how OFX has shifted from foreign exchange to an integrated SaaS platform supporting SMBs with payments, AP automation, and expense management. He discusses the cultural and technology shifts required to unify data, empower staff, and deliver seamless customer experiences. From data cloud foundations to the role of AI, to why humans remain critical in reducing customer anxiety - this is a candid look at what it takes to modernise a global financial services business while keeping trust at the centre.
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As CEO and Managing Director of OFX, Skander Malcom leads the global online FX and payments company through its next stage of growth and innovation. He brings deep expertise in financial services and technology, with a career built on scaling businesses, expanding into new markets, and delivering customer-driven results.