Agenda
Get ready for an information-packed day of learning and networking. Sessions are all about learning, growing your success, and discovering how to connect to your customers in new ways. This year's agenda brings more than 100 sessions to choose from. Click on each time slot to view a full line up of sessions each hour. Click on session titles to view a description of what each session will cover.
There's a lot going on at Salesforce World Tour Sydney, so we've worked hard to bring you an amazing events app to help you make the most of it — and, of course, it's 100% built on the Salesforce platform. Download the app from the Apple Store or Google Play, log in, and get started now to make this your best World Tour ever!
Join us live at Salesforce World Tour 2019 for a fun-filled day of innovation, learning, career transformation and giving back. Don't miss the latest product innovations that can help you create connected customer experiences. Hear how Salesforce’s community of Trailblazers are disrupting industries, shaping the future and transforming the world – and how you can too.
In the keynote, you’ll discover how Telstra is using Salesforce technology to embark on an ambitious digital transformation agenda, putting its customers at the centre of everything they do. Hosting this year’s keynote – and flying all the way from the US – is Bret Taylor, Salesforce’s President and Chief Product Officer.
AI solutions at Salesforce promise to make companies more productive by augmenting the decisions they make with relevant information. But in practice, how can you deliver algorithmic insights at scale for your business at the moment of action? Join this session to hear from Shae Marlow, Head of Consumer Platforms and Operations at Kayo Sports as she provides some real-world examples of data and analytics intelligence in action and find out how her company optimise Sales, Service, Marketing and Operations with Einstein.
Hear from Salesforce's Chief Equality Officer Tony Prophet on how tech and businesses can help create positive social change and build a more equal world.
Join Bret Taylor, President and Chief Product Officer of Salesforce and special guests to celebrate Trailblazers such as Telstra and Unilever, who are transforming themselves, delivering exceptional customer experiences, and driving change in the Fourth Industrial Revolution.
Salesforce will showcase how the world's leading companies are taking advantage of new products and technologies such as Salesforce Customer 360, Einstein Voice, Trailhead, and Lightning to change the way their employees innovate, skill up, and deliver integrated customer experiences across sales, service, marketing & IT.
Watch Marc Benioff discuss The Fourth Industrial Revolution with scientist Dr. Jane Goodall, Bono, teen climate activist Greta Thunberg, diplomat and environmentalist Christiana Figueres, President & CEO of Sompo Holdings Kengo Sakurada, and will.i.am at the 2019 World Economic Forum.
Join us live at Salesforce World Tour 2019 for a fun-filled day of innovation, learning, career transformation and giving back. Don't miss the latest product innovations that can help you create connected customer experiences. Hear how Salesforce’s community of Trailblazers are disrupting industries, shaping the future and transforming the world – and how you can too.
In the keynote, you’ll discover how Telstra is using Salesforce technology to embark on an ambitious digital transformation agenda, putting its customers at the centre of everything they do. Hosting this year’s keynote – and flying all the way from the US – is Bret Taylor, Salesforce’s President and Chief Product Officer.
FY19 was our best year yet. With new partnerships and friends, we blazed new trails and continued creating a better future, together. Thank you to all of our stakeholders: our customers, partners, and employees for making Salesforce what it is today.
The marketers' playbook has forever changed in this Age of Intelligent Marketing, with transformative technologies like AI redefining consumer interactions. Join Salesforce product experts and hear from leading trailblazers, including Spotlight, Ducati and Westpac to see how the #1 marketing platform is enabling marketers to better know, personalise, and engage your consumers. Learn how to build your brands and grow ROI from innovative companies, while connecting with your fellow trailblazers to gain new insights, have fun, and win the hearts, minds, and loyalty of your consumers.
Modern sales teams are facing new challenges and we have the solutions. Join us to learn how you can future proof your sales process with the latest technology. Gain insights that will allow you to bridge the gap between Sales & Marketing, drive increased productivity, embrace AI and so much more. The best part - hear from leading sales trailblazer, News Corp Australia, about how they're embracing Sales Cloud to transform the way they sell.
In 2009, Marie Claire surveyed over 5000 women to find out their views on everything from career to kids. What they found was we still had a ways to go in terms of gender equality.
Fast forward 10 years, Salesforce has partnered with Marie Claire to explore this topic once again and determine how far the needle has been moved (if at all) and how our views may have changed or evolved.
Hosted by Nicky Briger, Editor of Marie Claire, this panel will feature a diverse group of speakers including actor / comedian Celeste Barber, CEO MYOB Tim Reed, and CCO Country Road Group & David Jones Hannah Ross, to explore the new data, touching on topics including: the gender pay gap, #metoo, equality, work-life balance, ally-ship and our vision for a future where we ask “What do people want?” and we don't have to keep asking “What do women want?”
Accelerate your business faster by connecting Sales & Marketing teams like never before - Join us to learn how Pardot can help you drive pipeline at scale with powerful strategies like account-based marketing. Hear how our marketing Trailblazers are using Salesforce to find more leads, close more deals, and maximise marketing ROI.
7:00 a.m. - 8:00 a.m.
Room: Level 3, Room 3.1,3.2
Our exclusive onsite World Tour breakfast returns for the third year! Beat the crowds, enjoy breakfast with your Ohana and hear some amazing speakers all at the ICC.
We are thrilled to announce our headline speaker is none other than Sarah Franklin, the big boss of Trailhead, Developer Relations and Community!
This session requires registration to attend, click below for all the details!
http://bit.ly/tbbreaky19
8:00 a.m. - 9:00 a.m.
Room: Level 1, Trailhead Theatre
With myTrailhead, Salesforce transforms the learning experience for our employees at every step of their career journey. Join us to learn tips, tricks, and best practices for creating a culture of learning at your company with myTrailhead.
Room: Level 1, Breakout G
New to the MuleSoft Anypoint Platform? Join this session to learn what Anypoint Platform is, what problems it solves, how it works and what the benefits are from using it.
Room: Level 1, Trailblazer Campfire (Seats 15)
Discover Trailblazer Community Groups for B2C Marketers and developers. Find out how you can become involved in a local B2C Marketing Community Group and how they can help you to drive Marketing Cloud, and your career, to its full potential.
Room: Level 1, Success Lodge, Circles of Success
Join us for an intimate and interactive discussion with other customers to learn about strategies and best practices on how to quickly get started with Service Cloud. Get up and running quickly with the basics using Case assignment and escalation to route Cases to your agents who will be able to provide world class customer service using the Salesforce Console for Service. Discover how Reports & Dashboards measure key service metrics and KPIs, allowing you to improve your operations. We will also discuss how Knowledge and Entitlements & Milestones will help your agents become more efficient.
Room: Level 1, Small Business Camp Theatre (Seats 30)
Are you ready to elevate the way you track customer information from spreadsheets to a smarter, more automated process? In this session, you'll discover the best way for small and growing businesses to get started on the world's #1 CRM - Salesforce Essentials - and how your teams can deliver a top-notch customer experience. Find out how to put customers at the centre of your business so you can start instantly, sell and deliver customer service faster, and scale as you grow with a complete platform. You'll leave with tips and tricks from customer Trailblazers who've grown with Essentials.
Room: Level 1, Admin Theatre
This session focuses on the change management and people side of a Lightning Migration. Even the most thought out systems will not be adopted if the end users have not been coached through the change. We will cover top tips in working with varying users groups, the training and communications that should be part of every Lightning Migration and most importantly how to turn a change detractor into your Org's biggest advocate.
Room: Level 1, Breakout C
Recurring revenue can be a dream come true, when you know how to grow it and manage it. Discover how Salesforce CPQ & Billing can reinvent how organisations manage revenue lifecycle. Learn to empower sales with fast, accurate quoting, discover how to manage the complexities of recurring revenue, and unify sales and financial data to unlock business insights – all on the Salesforce platform.
We're excited to have Trailblazer, Fisher & Paykel, with us to share their journey to a faster and more streamlined quoting process with Salesforce CPQ.
Room: Level 1, Success Lodge, Lightning Launchpad (Seats 20)
Learn how to take advantage of the layouts and app builder to get the most out of Service Cloud Lightning. Get on the fast track to configuring the Case Workspace in creative new ways with standard components like Path and take advantage of key capabilities to make your workspace dynamic and more productive with Actions.
Room: Level 1, Developer Theatre
New to developing for Salesforce? Join us for a quick introduction on how to develop on the world's leading cloud platform. You will see how easy it is to rapidly build apps using configuration-driven development and powerful programmatic logic.
Room: Industries Breakout F
Government is suffering a crisis of trust. There is a rapidly growing gap between what government has the capacity to deliver and what we expect. Through modernisation, governments can provide the 360-degree level of support that the public demands. Join this session to hear from the Dept Foreign Affairs and Trade, and how Salesforce is partnering with city, state, and national governments to bridge the citizens' expectations gap and the agencies' capacity gap to shape the government of the future.
Room: Level 1, Breakout A
Kayo Sports is the ultimate Australian digital disruptor, exploding onto the sports streaming scene in late November. Find out how Kayo’s digital customer service utilises Einstein Bot to support their rapid growth.
Room: Level 1, Success Lodge, Adoption Theatre
Are you ready for Lightning? This session will cover the essential things you need to know before migrating to Lightning, including Lightning Readiness Report, identifying quick wins, and a live demo of key features and resources.
9:00 a.m. - 10:00 a.m.
Room: Level 1, Breakout B
How many channels do you support? How many channels do your customers want? Does it matter where your customers are? Come along to learn from trailblazer Monash University on why it is important to scale our service teams through digital engagement channels that transcend the physical and the digital. Also, hear from GRONADE on how they improved the performance of the Dreamforce Bot on a daily basis over the course of Dreamforce last year and how this approach can be applied to any chatbot implementation.
Room: Level 1, Developer Theatre
Learn about the Salesforce developer experience with a showcase of the functionality of Salesforce DX. We will focus on the Salesforce CLI and the Salesforce Visual Studio Code Extensions. These tools allow developers to collaborate and code, with source control at the center. Join us and see how the Salesforce Extensions for Visual Studio Code empower you to create new code and configuration, edit existing code and configuration, take advantage of powerful debugging, and more.
Room: Level 3, Room 3.6 Advisory Services (Seats 80)
Agile is a good starting point but it can hit constraints when challenged by traditional organisational hierarchies. We’ll discuss how breaking decision-making bottlenecks will truly enable speed of innovation.
Room: Level 1, Admin Theatre
Join me and I will show you how it is possible to automate the association of a customer / case type to an entitlement as well as auto-complete milestones, all with clicks and no code, with no action required from the agent. This saves your agents precious clicks and ensures consistency of measurement and reporting. Everybody wins! #AwesomeAdmin
Room: Level 1, Trailblazer Campfire (Seats 15)
When you become a part of the Trailblazer Community, you're instantly connected to some of the best and brightest people in the world and to millions of Trailblazers excited to share their knowledge, experience, and expertise to help YOU blaze your trail with Salesforce. This session will walk you through the basics of the online Trailblazer Community, including posting and answering questions on Answers, suggesting product features on the IdeaExchange, or finding support and like-minded individuals via Chatter groups.
Room: Level 1, Breakout D
The buzz around AI for sales is growing, and everyone wants to know what it means and how it can drive change. But as a sales leader you have to deliver results—you don’t have time for buzzwords. Join the Salesforce Einstein team to hear how you can go beyond the hype and create an intelligent sales strategy that will focus on the right leads, deliver tailored customer experiences, and increase the ROI on strategic accounts in your business - all on the Intelligent Salesforce Customer Success Platform.
You will walk away with an understanding of:
* The top AI use cases within the Sales Cloud customer base
* How other organisations are calculating the value of AI for their sales teams
* Tips and tricks to help your sales team embrace AI and drive CRM adoption
Room: Level 1, Partner Theatre
Learn about how embedding digital design into your Salesforce project focussed on UX, enables greater user adoption and uptake, and enhanced customer experience.
Room: Level 1, Trailhead Theatre
Through a live demo, see how Salesforce is using myTrailhead to scale employee learning, supercharge productivity, increase Salesforce adoption, and cultivate company culture.
Room: Level 1, Breakout E
Accelerate your business faster by connecting Sales & Marketing teams like never before - Join us to learn how Pardot can help you drive pipeline at scale with powerful strategies like account-based marketing. Hear how our marketing Trailblazers are using Salesforce to find more leads, close more deals, and maximise marketing ROI.
Room: Level 1, Success Lodge, Lightning Launchpad (Seats 20)
Learn new ways in which you can incorporate Quick Actions in Lightning to drive productivity updating records, creating multiple records at one time and updating Global Actions to save your users time and clicks.
Room: Level 1, Small Business Camp Theatre (Seats 30)
Need a little help building out your marketing strategy so you can do more with a lean team? Join us for an introduction to Pardot; find out what it is, how it works, and how it integrates with Salesforce. You'll take an interactive marketing journey through Pardot and walk away with a clear picture of how it can help you deliver more personalized experiences for all of your customers.
Room: Level 1, Breakout C
As a marketer how do you know which campaigns are yielding the best results across your various communication channels. Understand how Datorama can extract better marketing intelligence through the single source of truth in order to to deliver the right insights to help you optimise your marketing investments.
Room: Industries Breakout F
The complexity of manufacturing is changing. The ecosystem now demands a unified digital experience, beyond the price and product. Manufacturers need to digitally transform in-order to deliver. Join us to learn how Trailblazers like Techtronic Industries are transforming into customer-centric companies by creating digital touch points within each part of their ecosystem to better the manage customer lifecycle.
Room: Level 1, Breakout G
Organisations must deliver connected experiences to meet customers’ ever-changing demands. In a world where a single business process crosses 35 different systems, the organisations that have been able to move beyond point-to-point integration and embrace modern API-led approaches are able to move much quicker and respond faster to customer needs.
Join us to learn how companies such as icare have partnered with MuleSoft to provide a more strategic approach to integration so that your company can deliver amazing customer experiences faster.
Room: Level 1, Success Lodge, Adoption Theatre
Customer KOA celebrates and recognises Salesforce's 10+ year Customers. Hear from KOA Customer, Study Group, on how they leveraged their Salesforce architect to transform a highly customised Salesforce instance to a standardised configuration, allowing them to better innovate, transform and thrive in an ever-changing marketplace.
Room: Level 1, Breakout A
Australian financial institutions are fast entering a new “post-digital” era where success will be based on an their ability to master a set of new technologies that deliver personalised realities and experiences for customers, employees and business partners. Organisations are at a turning point. Digital technologies enable financial institutions to better understand their customers, offering more channels to reach consumers, and enabling expanded ecosystems of potential new partners. A post-digital world doesn’t mean the end of digital. But it’s no longer a differentiating advantage — it’s now the price of admission. The presentation will showcase the adoption and application of new digital technologies across wealth management, retail and institutional banking.
Room: Level 1, Success Lodge, Circles of Success
Journey-led transformations deliver impact across many key business metrics; time saved, more revenue, and happier customers at a lower cost. Join this interactive discussion and explore how your campaigns can have an even more significant business impact by aligning your goals with the customer experience.
Room: Level 1, Partner Theatre
How does customer centric ERP on the Salesforce platform change your entire companies view of your customers?
10:00 a.m. - 11:00 a.m.
Room: Level 4, Keynote Room
Join Bret Taylor, President and Chief Product Officer of Salesforce and special guests to celebrate Trailblazers such as Telstra and Unilever, who are transforming themselves, delivering exceptional customer experiences, and driving change in the Fourth Industrial Revolution.
Salesforce will showcase how the world's leading companies are taking advantage of new products and technologies such as Salesforce Customer 360, Einstein Voice, Trailhead, and Lightning to change the way their employees innovate, skill up, and deliver integrated customer experiences across sales, service, marketing & IT.
11:00 a.m. - 12:00 p.m.
Room: Level 1, Success Lodge, Lightning Launchpad (Seats 20)
Still relying on humans to take routine actions? Let's automate that to keep data cleaner, everyone informed, and your people focused on important work. Dive into this fun 30-minute workshop on Process Builder and walk away with automation super-tips to slim your backlog fast.
Room: Level 1, Success Lodge, Adoption Theatre
There's transformation, and then there's the Sensis story. Join us to hear how Andrew Crozier, General Manager of Product, Technology, and Operations at Sensis, shifted to an all-Cloud approach with Salesforce and were able to transform their go-to market strategy, enabling faster product launches and improved agility.
Room: Level 1, Small Business Camp Theatre (Seats 30)
Is your customer base growing faster than expected? While this is great problem to have, growth can cause growing pains in keeping up with customer demands! Join us to learn how Service Cloud helps small businesses ensure customer satisfaction, even during these periods of rapid growth. Built on the core tenants of Customer Success — Customer Service, Digital Engagement and Self-Service — the Service Cloud Platform provides the tools to prepare your customer service team for explosive growth, and keep customers for life.
Room: Level 1, Success Lodge, Circles of Success
Tracking sales metrics correctly can mean the difference between hitting your goal and ending up in an entirely different place. Join our small group discussion with other customers to learn how to create reliable reports and dashboards using metrics that make sense for your business objectives. We will discuss best practices for identifying, creating, managing, and assigning metrics so everyone on your team can make better decisions.
Room: Level 1, Breakout G
A great customer experience is driven by modern, custom apps. And building modern apps requires a platform, tools and mind-set that enables Developers, IT and Business to work together. Learn how Aaron Tabone, Information and Systems Manager at Provider Assist, is using Heroku and The Lightning Platform to deliver real-time custom applications and business processes that are helping to transform the Aged Care sector.
Room: Industries Breakout F
Open banking/ data sharing will change the distribution and value chain of financial services. In this session, Stuart Ward, Director of Financial services will be joined by a Trailblazer panel including Money Brilliant, The Treasury and Salesforce Ignite to discuss practical takeaways for FinTech and traditional banking, including: insights on emerging business models, open experiences across the supply chain, the role of trust, ethics and financial well-being and who owns the customer?
Room: Level 1, Breakout C
Channel partners increasingly want a personalised experience from the companies they work with. In order to provide that experience, companies need a tool that can provide targeted experiences, while also being flexible enough to make changes quickly. Sales Cloud PRM -- named a leader in The Forrester Wave™: Partner Relationship Management, Q4 2018 -- has these capabilities and more.
In this session, you will hear how Telstra is finding success building stronger relationships with their partners using Sales Cloud PRM, and tips for how your organisation can do the same.
Room: Level 1, Breakout B
Join retail challenger banking brand Volt, New Zealand's largest retailer - The Warehouse Group and Medibank leading private health insurer, as they discuss why data is now a core strategic pillar across their businesses and how they use it to unlock business outcomes throughout the customer lifecycle: from awareness, to acquisition, retention and ultimately advocacy and brand trust.
12:00 p.m. - 1:00 p.m.
Room: Level 1, Breakout E
Today a culture of learning has become vital to a company's success. Trailhead and myTrailhead are reinventing learning and enablement across businesses of all sizes and industries. Join us to discover best practices to increase Salesforce adoption and scale onboarding with your own branded and customized content with myTrailhead. See the latest Trailhead and myTrailhed product innovations in action and leave with the knowledge on how you can supercharge your employee's careers.
12:00 p.m. - 12:20 p.m. Getting Started with Trailhead—A Newbies Guide to Learning Salesforce Skills
Room: Level 1, Trailhead Theatre
Curious as to what all this Trailhead stuff is about? Join us to learn what Trailhead is, how to get started, where to go for help, and more! If you're new to Trailhead, you won't want to miss it.
Room: Level 1, Partner Theatre
In the age of Intelligent Marketing and Customer Service, CBHS Health Fund is transforming their business with a multi cloud Salesforce strategy connecting Sales, Service and Marketing on the Salesforce Customer Success Platform. Hear how CBHS is maximising business benefits and ROI through its digital initiatives and vision to take customer service to the next level with chatbots and true omni-channel experience.
Room: Level 1, Developer Theatre
Apex is the cloud based programmatic language which powers many features on Salesforce from event based triggers to controller logic for user interface components. We will walk through use cases for Apex and how the language works with the Lightning Platform.
Room: Level 1, Admin Theatre
Gartner research indicates that the average financial impact of poor data quality on organizations is around $15 million per year. Learn how you can improve data quality in your org, creating a Data Management Plan, and utilising reports & dashboards for success.
Room: Level 3, Room 3.6 Advisory Services (Seats 80)
Through the midst of major transformational product change on NAB Podium, a Mortgage Broker Operating Platform built on Salesforce, Human Centred Design (HCD) has accelerated not only the product change and functionality, but the way we work as a business, including process and cultural change across the key teams. Hear this real-world transformation story from our Salesforce Advisory team and the customer directly.
Room: Level 1, Breakout D
Trends like automation, integration, digital channels, and mobile workforces have caused a profound shift in the way customers interact with companies. Nowhere is this more apparent than in customer service, which impacts every moment of the customer experience. To thrive and compete in the new age of service, every organisation must reimagine their service approach and create transformational service experiences. Join us to see how trailblazers Xero and The Container Store are using the World's #1 B2C and B2B Service Platform to capitalise on these trends to transform service and deliver customer success.
Room: Level 3, Room 3.1,3.2
Join us for a look at life inside the world’s fastest-growing enterprise software company. Salesforce team members will share their experiences building market-leading technologies and partnering with some of the world's most respected brands. Ask candid questions about our culture and receive honest answers. Leave with inspiration to reinvigorate your current surroundings, and discover what an opportunity at Salesforce can do for your career.
Room: Level 1, Trailblazer Campfire (Seats 15)
The Salesforce Ohana is an incredibly supportive community and ANYONE can become a Trailblazer with a little guidance. Join Anna Loughnan to hear about her journey from being a stay at home mother to recently landing her dream job within the Salesforce ecosystem, and how you can too!
Room: Level 1, Breakout A
In an increasingly competitive retail environment, brands face ongoing disruption to existing business models while industry innovators continuously push the boundaries of customer expectations. To become essential, brands must activate the most relevant customer data to anticipate their desires and create experiences that both exceed and evolve future expectations. Learn how Bluewolf’s new solution, AI Now™ for Connected Commerce, leverages Salesforce, IBM solutions, and the intelligence of Einstein and IBM Watson to deliver smarter merchandising, operate with agility, and focus resources on high-value customer experiences.
Room: Level 1, Success Lodge, Adoption Theatre
It doesn’t matter how great your Salesforce solution is if users don’t use it. Join us to learn adoption strategy best practices such as executive sponsorship, training, and motivation to positively impact the acceptance and usage of Salesforce in your organisation.
Room: Level 1, Admin Theatre
As an #AwesomeAdmin, you’ve got the certifications, you’ve got the platform knowledge and you delivered a killer piece of functionality that you thought would blow your users away. But no one’s using it, you’ve spent more time fixing issues, making changes or retraining users than what you needed to build it. What went wrong?
A Meta Group report shows that 80% of the issues leading to customer dissatisfaction can be traced to poor understanding of requirements. In this session, learn about the key role well defined user requirements play in a successful implementation and walk away with actionable tips on how to level up your user requirements so you can deliver rockstar functionality that your users will love.
Room: Level 1, Partner Theatre
Learn about how Manheim has used the next generation Salesforce Lightning Community to transform the way that their sellers manage their workflow items in the critical time between a vehicle arriving and it being offered for sale at auction. Gain insights into the transformational outcome delivered through human centred design techniques and the magic of Salesforce Lightning, and how you can take steps to boost your adoption through utilising a strategic implementation partner.
Room: Level 1, Trailhead Theatre
You've made the investment in Salesforce and are ready to get started. Now, you need to ensure your success! In this session, you'll learn how Trailhead can help empower your business and accelerate your implementation.
Room: Level 1, Developer Theatre
Salesforce's Lightning Experience, from the user interface to the configuration tools, is built on top of Lightning Web Components. Developers can create custom components using this modern HTML5 framework to extend standard interfaces, or create completely new ones.
Room: Level 1, Trailblazer Campfire (Seats 15)
Discover Trailblazer Community Groups for B2C Marketers and developers. Find out how you can become involved in a local B2C Marketing Community Group and how they can help you to drive Marketing Cloud, and your career, to its full potential.
Room: Level 1, Success Lodge, Adoption Theatre
The changing landscape and the ways in which customer behaviours are evolving with technological advances means that we need to move at a faster pace than ever before to meet and exceed our customer expectations. To do this, we have needed to address our own complexity and simplify processes for our bankers and the customers. Hear the journey of this big-4 Australian bank embracing design and agile to deliver first-class experience to empower their bankers to focus on their customer’s success.
1:00 p.m. - 2:00 p.m.
Room: Level 1, Admin Theatre
Being a system implementer can require the skills of a chameleon. In this session, you will learn three tips that will support your implementation success. No matter if you are just getting started, half way through or finishing up, these tips are essential to building a long lasting foundation for your solution.
Room: Level 1, Success Lodge, Circles of Success
Are you wondering how to manage your Lightning transition? Join our small group session with Salesforce experts and other customers to hear what to do during the preparation, rollout, and optimization phases of your transition. Understand how to evaluate technical processes, develop a launch strategy, monitor success metrics, and much more.
Room: Level 1, Success Lodge, Lightning Launchpad (Seats 20)
Build a working app in one sitting? This is your chance to explore the possibilities of our platform to let anyone in your organization build apps with skills they have.
Room: Level 1, Partner Theatre
Isuzu Trucks has been #1 in the Australian truck market for 30 years - an unprecedented record made more impressive by delivering a record annual sales volume in 2018. Hear how Isuzu have prepared their business for a new digital world, with a focus on single customer view, analytics, dealer engagement and customer expirence - powered by a multi-cloud Salesforce solution.
Room: Level 1, Trailblazer Campfire (Seats 15)
With over 900 Trailblazer Community Groups in over 80 countries, you are sure to find help and support in your local community. #TrailblazerCommunity Group Leaders plan and host in-person and virtual meetings for their members to collaborate online, meet and learn from each other and inspire them by sharing their (a-mah-zing) experience. This session will bring you up close with our outstanding Leaders to learn all about how you can get involved in live and online groups based on your role, industry, and special interests.
Room: Level 1, Breakout E
All small businesses have one thing in common: they started with a dream. At Salesforce, we've watched thousands of small businesses start their entrepreneurial journeys and are constantly inspired by how they use Salesforce to help make those dreams a reality. Join us to hear how our customers get started with Salesforce Essentials, grow faster with the Salesforce Platform and win together at every stage of their journey. You'll leave with the tools and inspiration you need to put your small business into high gear with the world's #1 CRM platform.
Room: Industries Breakout F
Empower those who help your community thrive. Citizens expect to be able to connect with their government agencies through the channels they are most comfortable with. Join Trailblazers Transport for NSW and City of Melbourne as they share digital transformation tips and learnings from their ground breaking projects spanning mobile, social and apps.
Room: Level 3, Room 3.1,3.2
Go from lead to cash to loyalty with Salesforce. Win revenue through new customers, closing deals faster and selling smarter than ever before with Sales Cloud. Then, turn those new deals into long-time loyal customers by delivering personalised best-in-class experiences and building lasting relationships with Service Cloud. Learn from trailblazer Modern Star why Sales and Service are better together and how you can connect both departments to build brand affinity, drive profitability and consistently deliver customer service that exceeds their expectations.
Room: Level 3, Room 3.6 Advisory Services (Seats 80)
What can we learn and action from the biggest and most ambitious Salesforce customers globally? Learn from the trends that make our most ambitious customers successful on the Salesforce platform. From strategy, operating models, team structures, funding, governance and prioritisation to delivery team processes. This session will explore these trends and discuss actionable advice so you can create lasting adoption and meaningful customer experience impact with Salesforce.
Room: Level 1, Breakout A
Understand the real business benefits delivered through a Salesforce DevOps approach using Salesforce DX and CI/CD. Explore how an Agile delivery approach can be used across multiple feature teams operating on multiple applications which co-exist in the same Salesforce org
Room: Level 1, Breakout B
Learn how over a hundred thousand companies are accelerating their digital transformation and achieving a 341% ROI with Salesforce's next-generation CRM platform. This session will provide all the tools and resources needed to kickstart the journey to Lightning. You'll also hear how Trailblazers of all sizes have built the case for Lightning, managed change at scale, and are delivering smarter and faster with the Lightning Platform.
Room: Level 4, Keynote Room
The marketers' playbook has forever changed in this Age of Intelligent Marketing, with transformative technologies like AI redefining consumer interactions. Join Salesforce product experts and hear from leading trailblazers, including Ducati and Westpac to see how the #1 marketing platform is enabling marketers to better know, personalise, and engage your consumers. Learn how to build your brands and grow ROI from innovative companies, while connecting with your fellow trailblazers to gain new insights, have fun, and win the hearts, minds, and loyalty of your consumers.
Room: Level 1, Developer Theatre
One of the key features of Salesforce development is the ability to create business logic and custom interfaces without using any code. This webinar will walk through two tools: Process Builder and App Builder. Process Builder provides a flow based interface to react to changes in data and App Builder gives a WYSIWYG way to build interfaces.
Room: Level 1, Breakout C
The enterprise is entering a new “post-digital” era, where success will be based on an organisation’s ability to master a set of new technologies that can deliver personalised realities and experiences. John Cassidy will dig into the newly released Accenture Technology Vision 2019, an annual report predicting key technology trends, exploring how the Salesforce platform is positioned to accelerate the delivery of these experiences for customers, employees and business partners.
Room: Level 1, Trailhead Theatre
With so many ways to consume knowledge, we know that one size does not fit all. In this session, our experts will share all the different ways to empower their organisatons with Trailhead and Salesforce Certifications, and the benefits of each, to help drive adoption and enablement in your organisation.
Room: Level 1, Breakout D
Join a stellar lineup of industry leaders for this panel discussion as we delve into the secret sauce of what really drives high growth organisations.
You'll hear perspectives from Salesforce Global Customer Growth and Innovation Evangelist, Tiffani Bova, leading Australian entrepreneur, Naomi Simson, sales thought-leader, Cian Mcloughlin, and customer service expert, Ron Kaufman.
This session is bound to excite and inspire you to consider the possible as we launch full throttle into 2019 and beyond.
Room: Level 1, Small Business Camp Theatre (Seats 30)
The Internet, cloud technology, mobility... These aren't just trends, but new directions. Imagine where your company would be if you hadn't embraced the Internet, or if you didn't have 24/7 mobile access to your business apps. New technology helps companies add efficiency and smarts, and as a small business, you can't risk losing customers to your competition if they adapt before you do. Join us to learn how your small business can, and should, save time with the next new direction: artificial intelligence (AI).
Room: Level 1, Trailblazer Campfire (Seats 15)
Do you want to help students blaze their trail into the Salesforce ecosystem? This session will discuss the different ways that you can contribute to the Trailblazer Community by helping students. Learn about the new Student Groups BAM, mentoring students, speaking at student group events, and helping students build their network in the Trailblazer Community. Whether you want an ongoing engagement, or a casual volunteering gig, there's a way you can send the elevator back down to help others!
Room: Level 1, Admin Theatre
Hey Trailblazer! Are you looking for a hassle-free way to automate your Salesforce Business process without writing a single line of code? Buckle up! In this session, I will disclose 7 Hidden Magics of Flow Builder and I'll also demonstrate how to effectively leverage flow builder capabilities and learn how easy it is to build flows to generate the best possible ROI for the solution.
Room: Level 1, Success Lodge, Adoption Theatre
Implementation is a journey, not a destination. Learn from a Salesforce Architect and make yours an epic ride.
Room: Level 1, Developer Theatre
Salesforce has a rich and diverse suite of API's to integrate with the platform. This session will go into a tour of them and the use cases they were designed to solve.
Room: Level 1, Partner Theatre
This session talks about why Mulesoft is the best platform for enterprise and Salesforce customer need, Appirio's customer stories on Mulesoft implementations (at Schneider Electric & GeorgeTown University), highlighting best practices as key takeaways
Room: Level 1, Trailhead Theatre
If you're thinking about adding myTrailhead to your organisation's training toolbox and need tips on how to set the foundation for this new way of learning, then this is the session for you! You'll take away three actionable steps to help drive myTrailhead adoption.
Room: Industries Breakout F
Australian healthcare providers face significant pressures like; a growing elderly patient base, a changed funding regime and new patient expectations.The future of healthcare will be based on service excellence with digital first and patient-obsession being the keys to enrich patient experiences and value. Join Michael Barnes; VP, Forrester, John Fogarty ex-Executive Director, St John of God and MD Interregnum Health on the latest patient trends impacting Australian healthcare providers.
Room: Level 1, Success Lodge, Circles of Success
Join us for an intimate and interactive discussion with other customers to learn about strategies and best practices on how to quickly get started with Service Cloud. Get up and running quickly with the basics using Case assignment and escalation to route Cases to your agents who will be able to provide world class customer service using the Salesforce Console for Service. Discover how Reports & Dashboards measure key service metrics and KPIs, allowing you to improve your operations. We will also discuss how Knowledge and Entitlements & Milestones will help your agents become more efficient.
Room: Level 1, Breakout B
Being engagement-driven with consumers is critical in the Age of Intelligent Marketing. Hear from Flight Centre on how they have evolved their marketing approach to make it easier for customers to interacting with their business. This is achieved through real-time, two-way engagement with their customers.
Room: Level 1, Small Business Camp Theatre (Seats 30)
You're a small team with a few precious resources, but your growth ambitions are sky-high. How do you deliver big results without breaking the bank? Join us to learn five must-have tactics, technologies, key roles, and important metrics that drive marketing success.
Room: Level 1, Breakout C
Looking to unlock the full potential of the Customer Success Platform? Whether you want to learn at your own pace, accelerate the value you get from Salesforce, or design your customer experience transformation, Success Cloud has the resources and the experts to help you reach your business goals, faster. You'll hear inspirational stories and best practices from Trailblazing MVPs, business leaders, and Success experts. Don't miss it!
Room: Level 1, Breakout G
Looking to increase speed, alignment, and decision-making for your business-critical projects? Join leaders from Salesforce Quip as they discuss a new way of managing projects that puts collaboration at the forefront. With its unique combination of docs, built-in chat and embedded live data from Salesforce and other apps, Quip helps teams complete projects 37% faster while reducing long email chains and inefficient status meetings. During this session you'll also learn how Janet Cutler, General Manager of Salesforce Innovation at Modern Star, is using Quip to effectively manage large, complex projects across the business - helping to reduce inefficiency and boost overall productivity. And you'll walk away from the session with a free Quip trial, and specific use cases to get your team moving faster today.
Room: Level 1, Success Lodge, Lightning Launchpad (Seats 20)
Learn how to take advantage of the layouts and app builder to get the most out of Service Cloud Lightning. Get on the fast track to configuring the Case Workspace in creative new ways with standard components like Path and take advantage of key capabilities to make your workspace dynamic and more productive with Actions.
2:00 p.m. - 3:00 p.m.
Room: Level 3, Room 3.1,3.2
Balancing ethics and innovation is becoming a new core executive skill. Kranzberg’s first law of technology says that ‘technology is neither good nor bad; nor is it neutral.’ Facebook and Google have demonstrated the need to be deliberate about ethics, not least to manage the expectations of your customers, regulators and employees.
Ethical Innovation is a key competitive differentiator in the Fourth Industrial Revolution, because it drives shared value, positive transformation and trust across many stakeholder relationships.
In this session, Justin Tauber Director, Strategic Innovation Design for Salesforce Ignite, and Matt Beard, Philosopher, Ethics Centre Innovation Team, will provide advice and practice around building ethical teams and deciding how to allocate responsibility for the ethics of an enterprise.
Room: Level 1, Trailhead Theatre
myTrailhead reinvents learning and enablement by empowering companies with the tools needed to make learning customised and fun—at every step of an employee's journey. Join us for a live demo.
Room: Level 1, Admin Theatre
Infusion360 is a boutique wealth management business that wasn’t using their data as an asset. It was too scattered to provide any insight and could not tell a meaningful story that would help identify problems and enable effective decision-making. They needed to measure key business metrics simply and quickly. So, they implemented Einstein Analytics – and it transformed their business. Hear from the CEO and former business analyst on their journey of transformation.
Room: Level 1, Breakout A
You’re about to choose the #1 CRM solution in the market. Your stakeholders are across the line, your teams are excited and your CX is about to transformed. Everything is great! In this session, Claire Gillies and Leon Doyle, from Deloitte Digital, talk about how to take great and make it awesome through the fusion of Salesforce and Experience Design. Stretching from pre-discovery all the way to driving adoption and usage.
Room: Level 1, Success Lodge, Adoption Theatre
Marketers are stretched thin. How do you make the most of your precious resources? Join us to learn how to use Content Builder to decrease time designing and developing emails, while also increasing the effectiveness of your marketing efforts. Improve marketing content curation, increase collaboration across teams, and learn data-driven strategies to personalise content.
Room: Level 1, Breakout D
Relationships and roles are complicated. For decades, financial institutions have struggled to bridge relationships across both the personal and professional financial needs of their customers. In this keynote, financial services trailblazers NAB and Volt will share insights and live demonstrations of how they are unlocking the full power of their consumer and commercial lines of business to unify the experience and drive unprecedented customer loyalty.
Room: Level 1, Developer Theatre
Learn how to take your apps from idea to production with Salesforce, and what models are available for your teams to build and deliver together.
Room: Level 4, Keynote Room
Modern sales teams are facing new challenges and we have the solutions. Join us to learn how you can future proof your sales process with the latest technology. Gain insights that will allow you to bridge the gap between Sales & Marketing, drive increased productivity, embrace AI and so much more. The best part - hear from leading sales trailblazer, News Corp Australia, about how they're embracing Sales Cloud to transform the way they sell.
Room: Level 1, Trailblazer Campfire (Seats 15)
Are you new to the Salesforce ecosystem? Come learn how you can skill up in Salesforce, learn from our community, build your network, and prepare yourself for the 3 million jobs expected in the next 2 years in the Salesforce Ecosystem.
Room: Level 3, Room 3.6 Advisory Services (Seats 80)
The best development team in the galaxy can't deliver business value rapidly if they can't reliably move changes into production. This session will take a strategic look at modern release automation and a practical approach to planning for success with Salesforce DX.
Room: Level 1, Partner Theatre
Join us to learn about how customers using Dropbox Business and Salesforce together can transform their business by syncing, sharing, and collaborating on files all within the Salesforce environment. Hear from a local customer on their business journey adopting Dropbox and Salesforce, and how the two tools have effectively improved productivity throughout the company’s global workforce.
Room: Level 1, Breakout E
Every digital transformation starts and ends with the customer. Customers expect connected experiences across every channel and touchpoint, and integration is now a strategic part of every digital transformation. Join us to see how MuleSoft helps organisations dramatically accelerate their innovation.
Room: Level 1, Admin Theatre
If you haven't switched to Lightning yet, and you use Cases, they need an extra bit of attention to detail to get up and running for how you work. Are you coming from Cases, Case Feed or Case Console? Depending on how you use Cases in Classic, the steps might be different. Do you need Console layout, Case Feed, Knowledge integration? What sort of Cases do you do? Are they big on details or have a high volume of interactions? The layout options you chose will be different depending on your needs. Then there are some great new features in the recent releases that will help even if you are already on Lightning for Cases. This will be a very interactive demo, to see some of the questions you need to ask, and the steps to get there, with some takeaway documentation for you to go through with your team after the session. It's a great idea to do the Service Cloud Transition to Lightning Experience Trailhead module to get an understanding of the basics of the transition.
Room: Industries Breakout F
Technology has changed the world around us, including how we work, play, and shop. This disruption has left some retailers and brands struggling to find new ways to connect with the modern shopper. Join us to hear how Super Retail Group, The Warehouse Group and Red Balloon have blazed new trails to shopper love by delivering integrated, intelligent, and innovative brand experiences.
Room: Level 1, Breakout G
Come to this session and hear how Salesforce protects your data. We will discuss features you can use to enhance your data's security that are included in all licences. We will also cover the capabilities added to the base platform by Event Monitoring including Transaction Security, Field Audit Trail and Platform Encryption; the three products that are in the Salesforce Shield suite.
Room: Level 1, Partner Theatre
Given that agreements are everywhere within a business, companies that modernise their System of Agreement can realise substantial benefits in cost reduction and customer experience, as well as gain an advantage against their competitors. Join this session to discover how Leap Legal Software were able to accelerate their business growth and scale internationally by leveraging DocuSign’s System of Agreement platform within Salesforce.
Room: Level 1, Success Lodge, Adoption Theatre
With a time-poor workforce faced with information overload and complicated access to various work tools, our people were struggling to cut through the clutter and engage with the information critical to driving performance.
MyHub is a work/life app that delivers a seamless and personalised user experience to Optus’ sales and service employees; providing relevant and critical information to connect, inform, enable and engage our workforce anywhere, anytime. Follow our user-centric design and development approach, to simplify user touchpoints and look at how the mobilisation of these tools gives our people control over their time and access to information.
Room: Level 1, Small Business Camp Theatre (Seats 30)
We all know amazing customer service when we experience it, but how do organizations do it? Hint: It's not just your customer service team's responsibility. A great customer experience can be the differentiator your competitors can't copy. Join us and learn about the values, tactics, and technologies that will help you build great customer relationships, fueling growth for the long haul.
Room: Level 1, Breakout C
Understand the latest findings from the recently released Salesforce State of Marketing Report covering 4100 marketing professionals across the globe. The report reveals how upcoming trends including meeting your customer's demand for real-time personalisation, the power of AI and leveraging data can set your marketing organisation up for success in 2019.
Room: Level 1, Trailhead Theatre
Trailhead is the fun way to learn, but did you know you can also use it to drive adoption within your business? Join us to learn the simple steps to follow to create a program of learning using Trailhead in your own company.
Room: Level 1, Developer Theatre
Learn how to develop mobile applications for a range of devices with the Saleforce Mobile SDK.
Room: Level 1, Breakout B
In the age of digital engagement, effective self-service is a key to any successful and scalable organisation to keep customers delighted. Come along and hear from trailblazers Xero and Kayo Sports on how they have scaled their support organisation with digital only self-service. Gain deep insights into their continuously evolving strategy where they are leveraging intelligence including AI, Bots, Search and Peer-to-Peer to improve deflection and customer satisfaction.
Room: Level 1, Trailblazer Campfire (Seats 15)
Trailblazer Community Group Meetings are your fun path to success with Salesforce! Discover the different groups in Sydney to allow you to meet in-person to learn, share and meet new people. If you have enjoyed World Tour find out how you can keep the learning going through the rest of the year right here in Sydney.
Room: Level 1, Success Lodge, Lightning Launchpad (Seats 20)
Learn new ways in which you can incorporate Quick Actions in Lightning to drive productivity updating records, creating multiple records at one time and updating Global Actions to save your users time and clicks.
Room: Level 1, Success Lodge, Circles of Success
Journey-led transformations deliver impact across many key business metrics; time saved, more revenue, and happier customers at a lower cost. Join this interactive discussion and explore how your campaigns can have an even more significant business impact by aligning your goals with the customer experience.
3:00 p.m. - 4:00 p.m.
Room: Level 1, Breakout A
How do you build interest for a new brand entering the heavily competitive banking sector? Find out about Volt Bank, the first retail challenger bank to receive a banking licence in Australia since the early 2000s. Join this interactive session to see how Volt Bank are using Salesforce Marketing Cloud and DMP to create a highly secure, scalable and data-driven communication platform, that is simple and effortless for its customers.
Room: Level 4, Keynote Room
In 2009, Marie Claire surveyed over 5000 women to find out their views on everything from career to kids. What they found was we still had a ways to go in terms of gender equality.
Fast forward 10 years, Salesforce has partnered with Marie Claire to explore this topic once again and determine how far the needle has been moved (if at all) and how our views may have changed or evolved.
Hosted by Nicky Briger, Editor of Marie Claire, this panel will feature a diverse group of speakers including actor / comedian Celeste Barber and CCO Country Road Group & David Jones Hannah Ross, to explore the new data, touching on topics including: the gender pay gap, #metoo, equality, work-life balance, ally-ship and our vision for a future where we ask “What do people want?” and we don't have to keep asking “What do women want?”
Room: Level 1, Admin Theatre
We’ll discuss what it means to be a security-minded admin, and how some free features like Health Check and two-factor authentication can help make that job easier. Learn how Health Check and OrgMonitor make it easy to see and understand the security health of your orgs, and what steps you can take today to quickly improve your security posture.
Room: Level 3, Room 3.6 Advisory Services (Seats 80)
All implementations begin with best intentions, but the pressures of business deadlines and project milestones push delivery teams to take shortcuts and build technical debt. If you don't repay the debt, then your delivery energy is sucked into maintenance, instead of innovating and responding to changing needs. Choosing the Salesforce Platform is a great start to avoiding this IT trap; what else do you need to do in your Salesforce delivery to ensure that you remain agile and innovative as complexity increases?
Room: Level 1, Developer Theatre
AMPscript is a powerful scripting language that is unique to Salesforce Marketing Cloud. It provides a standard personalisation language across all digital marketing channels, enabling rapid development. AMPscript can seem intimidating when you're getting started. But it really doesn't have to be, as the language follows a simple syntax and semantics, making it easy to learn and code. Anyone can learn AMPscript. In this accelerated session, you will learn AMPscript fundamentals, frequently used functions, and best practices, enabling you to quickly become proficient in your use of the language. After this session you'll be able to leverage AMPscript to improve your marketing results, and have fun while you're doing it.
Room: Level 1, Trailhead Theatre
If you've been asked to draft learning content for your organisation but you're suffering from writer's block, then this is the session for you! Join some of our content writers as they share how to create meaningful and exciting content that will keep your audience engaged, every step of the way.
Room: Level 3, Room 3.1,3.2
Learn how Marketing Cloud Interaction Studio delivers relevant and consistent marketing experiences by capturing in the moment consumer interactions across any owned touchpoint, optimising the path to purchase stages and delivering the next best offers, actions and conversations in real-time.
Room: Level 1, Breakout E
Developers are Trailblazers who deliver amazing customer experiences by creating powerful apps. Whether you're already building with Salesforce or just starting out, join and learn how to build apps faster, integrate apps easier, and make apps smarter with the Salesforce platform.
Room: Partner Forum
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Room: Level 1, Trailblazer Campfire (Seats 15)
Are you just getting started in the Salesforce ecosystem? Looking for advice on careers and roles in the ecosystem? Getting ready to switch from Admin to Dev or Marketer? Come hear from some of our awesome community members as they share their stories and advice!
Room: Level 1, Success Lodge, Adoption Theatre
Even when the company leaders are proactive in investing resources in their ever growing businesses, they can still get hesitant in investing in new business or technical models. Join us as we will highlight the journey undertaken by both the Customer (NEXTDC) and the Program Architect, and how through an investment on an Advisory engagement, helped the customer realize and extract more value from their Salesforce investments, saving the business time, money, and allowing them to achieve their desired state sooner.
Room: Industries Breakout F
To be a changemaker in today's world, you need to lead with impact. What does it mean to be an "impact-first nonprofit"? Across the social sector, we're experiencing an impact revolution fuelled by increased demand and global movements for social change. Nonprofits are learning to harness data and intelligence to tell their impact story in personal, powerful ways. Join Trailblazer, Order of Australia Medal recipient Jessica Macpherson, CEO, St Kilda Mums to see the latest Nonprofit innovations in action!
Room: Level 1, Breakout B
The world's leading sales and marketing platforms are joining forces with Google Analytics 360. The combined power of Google and Salesforce will deliver cross-channel insights, empowering marketers to understand consumer behaviour and drive relevant interactions across channels, at an unprecedented scale. Join us to understand how the combined benefits in being able to analyse your marketing campaigns across all channels will result in more accurate marketing effectiveness.
Room: Level 1, Breakout C
Commerce Cloud reaches more than a billion consumers every year! Learn how B2C Commerce paired with AI and visual search can create a faster and smarter path to purchase. See how B2B Commerce demonstrates the power of commerce and CRM data all in one place, with personalised, intelligent experiences for the business buyer. We invite commerce executives, developers, marketers and merchandisers to learn how to take advantage of the Salesforce Customer Success Platform - and become a Trailblazer for commerce.
Room: Level 1, Success Lodge, Lightning Launchpad (Seats 20)
Still relying on humans to take routine actions? Let's automate that to keep data cleaner, everyone informed, and your people focused on important work. Dive into this fun 30-minute workshop on Process Builder and walk away with automation super-tips to slim your backlog fast.
Room: Level 1, Small Business Camp Theatre (Seats 30)
In today's selling environment, lean sales teams have to move quickly and efficiently. You've invested in Sales Cloud and now here's where it gets exciting. Join us to learn how you can gain back hours of productivity by streamlining the repetitive tasks you and your reps do every day. We'll share our three favourite tips to automate data entry, make it easier to communicate with customers and prospects, and easily build and utilise reports. You'll leave ready to empower your sales teams to crush their quotas and scale as your company grows.
Room: Level 1, Breakout D
Organisations of all sizes and across industries are at a crossroads. To remain competitive, service organisations with a mobile workforce need to deploy modern and innovative technologies that will attract the next generation of mobile workers. Those that do will find themselves best positioned to deliver on the demands of increasingly connected consumers whose service expectations increase with every interaction. Join us to learn from trailblazers EnerSys and BSA on how you can reimagine the onsite service experience to empower the current and next generation of mobile workers and your service organisation with a complete view of the customer on one centralised platform.
Room: Level 1, Breakout G
Salesforce has a streamlined inside sales organisation, with hundreds of reps across our global offices. Together, they form a well-trained, well-run, well-oiled selling machine that’s key for company growth. Learn how we set up our teams for success and how we’re building solutions to contribute to that success.
Room: Level 1, Success Lodge, Circles of Success
Tracking sales metrics correctly can mean the difference between hitting your goal and ending up in an entirely different place. Join our small group discussion with other customers to learn how to create reliable reports and dashboards using metrics that make sense for your business objectives. We will discuss best practices for identifying, creating, managing, and assigning metrics so everyone on your team can make better decisions.
Room: Level 1, Admin Theatre
An introduction to path, including some creative ways to use - and not use! - Path on both standard and custom objects
Room: Level 1, Trailhead Theatre
myTrailhead reinvents learning and enablement by empowering companies with the tools needed to make learning customised and fun—at every step of an employee's journey. Join us for a live demo.
Room: Level 1, Developer Theatre
Heroku makes it easy to build, scale and deploy your app, whether it’s written in Java, Node, Ruby, or PHP. Learn how you can deliver amazing customer-facing applications that automaticaly sync with your Salesforce data.
Room: Level 1, Success Lodge, Adoption Theatre
Why are Premier Success Plans the most popular plan? Because they help customers get the most out of all their Salesforce capabilities, faster. Join us to learn how to put Accelerators, 24/7 support, Admin Assist, and Developer Support to work for you, so you can see big results with Salesforce.
4:00 p.m. - 5:00 p.m.
Room: Level 4, Keynote Room
AI solutions at Salesforce promise to make companies more productive by augmenting the decisions they make with relevant information. But in practice, how can you deliver algorithmic insights at scale for your business at the moment of action? Join this session to hear from Shae Marlow, Head of Consumer Platforms and Operations at Kayo Sports as she provides some real-world examples of data and analytics intelligence in action and find out how her company optimise Sales, Service, Marketing and Operations with Einstein.
Room: Level 1, Breakout A
Salesforce success doesn’t come out-of-the box. Just ask global resource management company Veolia. In this session, CIO Satha Pillay shares how Veolia optimized its use of Salesforce–revitalizing its business operations across sales and service to experience the full value of the world’s #1 CRM.
Room: Level 1, Developer Theatre
Salesforce Marketing Cloud provides developers and marketers the ability to use powerful tools to create highly personalised content at scale. With features like AMPscript, a powerful scripting language, artificial intelligence and the Content Block SDK, users can quickly create great content that scales. Join us as product experts share how developers can give their marketing teams the building blocks to create relevant content that delivers results.
Room: Level 1, Trailblazer Campfire (Seats 15)
Meet the Brisbane Women in Tech community group leaders, hear about why they're passionate about diversity and inclusion in tech, and some ideas on how you can be an advocate in the workplace.
Room: Level 1, Small Business Camp Theatre (Seats 30)
Are you ready to elevate the way you track customer information from spreadsheets to a smarter, more automated process? In this session, you'll discover the best way for small and growing businesses to get started on the world's #1 CRM - Salesforce Essentials - and how your teams can deliver a top-notch customer experience. Find out how to put customers at the centre of your business so you can start instantly, sell and deliver customer service faster, and scale as you grow with a complete platform. You'll leave with tips and tricks from customer Trailblazers who've grown with Essentials.
Room: Level 1, Breakout E
People expect more from technology. They want seamless, personalised experiences from companies whether they work for them or not. Meeting these expectations can often fracture a company, resulting in siloed data, shadow IT, technical debt, and a disconnected experience. Come and learn how Chris Strydom, Senior Systems Analyst at Fulton Hogan, has brought the business and IT together to build engaging apps on one platform - the Salesforce Platform.
Room: Level 1, Breakout C
Trust is traditionally defined as 'confidence in, or reliance on, some quality or attribute of a person or thing, or the truth in a statement'. Sounds simple enough, right?
Yet, according to the 2019 Edelman Trust Index, recently released at Davos, Australia is still low on the trust barometer, with only 48% of Australia's general population trusting its four key institutions (government, business, non-governmental organisations and media).
It's obvious that there's been a recent break in trust not only across businesses, but across our everyday interactions with government and the media. In this session, we'll hear from people with unique perspectives around how to establish, build, and maintain trust, while exploring ways for Australia to start repairing its trust gap.
Room: Level 1, Admin Theatre
You’re using Salesforce, the world’s #1 CRM. It comes with great native analytics, providing powerful, customisable reports and dashboards. Those reports are working well for your team or business. Why, then, do you need Einstein Analytics when you already have Salesforce reports and dashboards? Come along and find out!
Room: Level 3, Room 3.1,3.2
When every interaction is an opportunity to build or erode brand love and loyalty, delivering a seamless customer experience across your business is critical. Hear the latest research on what drives customer expectations and the technology advancements the world's most innovative companies us to deliver engagement across marketing, commerce and service. This is a small discussion session with some big ideas, and we look forward to your thoughts on how personalising every interaction at scale drives growth.
Room: Industries Breakout F
The healthcare and life sciences industry knows change is needed to achieve the collective goals of better care, lower costs, and healthier people. Yet the scale of that transformation can feel overwhelming. How does an organisation begin to realise the promise of a patient and member centred future? Join this session to hear from Trailblazers like I-MED to learn how Salesforce helps them connect data and teams, benefit from AI, and personalise how they help people lead healthier lives.
Room: Level 1, Trailhead Theatre
You've made the investment in Salesforce and are ready to get started. Now, you need to ensure your success! In this session, you'll learn how Trailhead can help empower your business and accelerate your implementation.
Room: Level 1, Success Lodge, Circles of Success
Are you wondering how to manage your Lightning transition? Join our small group session with Salesforce experts and other customers to hear what to do during the preparation, rollout, and optimization phases of your transition. Understand how to evaluate technical processes, develop a launch strategy, monitor success metrics, and much more.
Room: Level 1, Breakout D
#AwesomeAdmins power success with Salesforce. Join us for an action-packed learning adventure to discover how you can put your Admin Superpowers to work at your company. See live demos of the latest features in action, learn practical tips from your peers, and leave with the insight and inspiration to blaze your trail with Salesforce.
Room: Level 1, Success Lodge, Adoption Theatre
Best practice and advice on how customers can mobilise and collaborate around their reports and dashboards. We will present a story based scenario and talk through how the customer would use their success plan as a way of solving for the scenario.
Room: Level 1, Success Lodge, Lightning Launchpad (Seats 20)
Build a working app in one sitting? This is your chance to explore the possibilities of our platform to let anyone in your organization build apps with skills they have.
Room: Level 1, Breakout B
Learn how Salesforce’s integrations with G Suite and the Google Cloud Platform can help you increase team productivity to focus on what really matters - building quality relationships with your customers.
Room: Level 1, Breakout G
The power of social listening is in its ability to rapidly understand the sentiments of the community and be able to communicate real-time next steps. Hear from Victoria Police on how they handled a recent crisis using the Salesforce Social platforms to deliver communication at scale.
Room: Level 1, Developer Theatre
Make your apps smarter using Salesforce Einstein. We'll cover available APIs, frameworks, and other artificial intelligence (AI) features woven throughout the core Salesforce platform, and how to use them for your app development.
Room: Level 1, Success Lodge, Adoption Theatre
3 Times a year we upgrade Salesforce, and each “Release” is chock-full of innovation. Learn how some of our biggest customers plan for, troubleshoot and deploy new features that make them smarter and more productive.
Room: Level 1, Trailhead Theatre
With so many ways to consume knowledge, we know that one size does not fit all. In this session, our experts will share all the different ways to empower their organisatons with Trailhead and Salesforce Certifications, and the benefits of each, to help drive adoption and enablement in your organisation.
Room: Level 1, Admin Theatre
As an #awsomeadmin you need to know your role, activity and contribution to a successful adoption. Let's discuss how YOU can be an important part of successful adoption.
Room: Level 1, Trailblazer Campfire (Seats 15)
Kiwis, are you aware that many New Zealand locations have thriving trailblazer community groups? Come along and find out what’s happening in a place near you! Or let us help you to set up a new group!
5:00 p.m. - 6:00 p.m.
Room: Level 1, Breakout A
You're invited to an epic, action-packed Demo Jam where six AppExchange partners will each have only three minutes to showcase the best of their apps with a real-time demo. The winner is chosen by you, the audience. Join us for this fast-paced, highly-anticipated battle of the app demos.
Salesforce World Tour
Amsterdam · Atlanta · Boston · Dallas · London · Los Angeles · New York City · Paris
Sydney · Tokyo · Toronto · Washington, D.C.
Sydney · Tokyo · Toronto · Washington, D.C.