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Agentforce in Slack
AI that works with
your team
Slack is now included with every new Salesforce org. No setup required. Learn more
What’s New
Feature Enhancement
Slack: The Front Door to the Agentic Enterprise
New Feature
How Salesforce Uses Agentforce in Slack
New Feature
Slackbot Can Now Do Anything Salesforce Can. Just Ask
New Feature
Meet the New Slack
Trusted by top teams
Slack is the best home for
employee agents
Imagine having all your Agentforce agents working together, in total harmony, under one roof. It’s not a dream — that’s just another day when you’re working in Slack.
- Agentforce agents
- Slackbot: AI teammate
- Agent Builder
Your CRM and employee agents, unified in Slack
Bring Agentforce agents into Slack and transform individual tasks into team execution.
When an Agentforce agent executes a task or posts a business update in public Slack channels and threads, the entire team can monitor the agent’s work, verify its data sources, and collectively steer the next steps out in the open.
Run Sales, Service, Marketing, and other core CRM agents natively in chat. Ask them to update pipeline, triage cases, and optimise campaigns without opening separate apps.
Scale custom employee agents for IT, HR, engineering, and more. Task them to handle tickets, check policies, and share results right in your channels.
Execute Agentforce work through Slackbot
With Slackbot as the front door to Agentforce, you don’t need to know which specialised agent to invoke. Just type a request, and Slackbot handles the rest.
Route tasks to your entire agent stack from a single chat window — instead of forcing teams to search through a maze of separate agent interfaces.
Slackbot interprets your request in plain language and instantly loops in the right specialised backend subagent or action library to tackle the job.
Maintain conversational history across multi-step automation. Slackbot delivers the final reviewable results directly back to your active thread.
Build trusted digital labour with Agent Builder
Equip your agents with custom enterprise skills using a low-code builder that combines reasoning with control.
Equip agents with ready-made skills to update canvases, manage channel memberships, search files, and send direct messages once prompted.
Speed up deployment with out-of-the-box agent blueprints optimised for internal helpdesks, support intake, and onboarding workflows.
Link agents directly to Salesforce Flows, Apex code, and MuleSoft APIs to safely execute backend system updates without custom integration code.
Bring agents into the conversation
Service Agent
- Manages customer enquiries across channels and resolves cases end-to-end
IT Service Agent
- Handles IT requests, incident management, hardware/software access, onboarding/offboarding, and IT provisioning
HR Service Agent
- Answers employee questions on benefits, leave, policy, and onboarding
Agentforce Sales
- Agentforce Sales Agent: Manages deals, sales emails, close plans, meeting follow-ups, forecasting, and more
Pipeline Management Agent
- Reviews calls, emails, and notes to automatically suggest and update opportunity fields
Account Management Agent
- Manages account insights, plans, and meeting prep to help sellers grow customer relationships
Campaign Optimisation Agent
- Autonomously identifies underperforming campaigns, recommends improvements, and pauses underperforming ads on your behalf
Marketing Intelligence Agent
- Uses Data 360 + Agentforce to surface AI campaign summaries and proactively recommend campaign improvements
Lead Nurturing Agent
- Automates lead nurturing sequences, qualifying and engaging prospects through personalised outreach
Tableau Next Concierge
- Enables conversational, natural language analytics so users can ask questions and get instant insights without building dashboards
Custom Employee Agent
- Agentforce agents built for HR, Engineering, Operations, and other back office teams — available directly in Slack to answer questions, automate routine tasks, route requests, and surface the right information at the right time
We've developed IT support agents for a client to manage tier-one questions in a Slack channel, reducing the volume of human touchpoints and increasing the overall speed to resolution.
Stephanie SadowskiSenior Managing Director and Lead of Salesforce Business Group, Accenture
At Writer, we understand that embedding agents in the flow of work will transform employee productivity. Slack's conversational data combined with structured, enterprise data adds context that makes agents more intelligent and better at taking action.
Kevin ChungChief Strategy Officer, Writer
You go to a single, conversational interface in Slack and you can interact with humans and AI. Agents are doing the work and we’ve dreamt of that for decades in computing and now we’re finally seeing it.
Aaron LevieCEO, Box
Built on the trust your IT already knows
Running agents at the speed of an API requires rigid architectural guardrails. Agentforce in Slack is secure by design: Every interaction operates natively inside your existing security perimeter, inheriting user permissions, sharing parameters, and access rules. Additionally, your customer data is never used to train large language models.
Explore more about working in Slack
Blog
Get to know Agentforce in Slack
Trailhead
Empower Your Employees with Specialised Agents in Slack
Blog
Meet the new Slack
Demo
Build Agents with a Slack Agentforce Template
Ready to take the next step?
Already using Agentforce?
Learn how to connect a free Slack workspace to your Agentforce instance today.
Talk to a sales rep.
Schedule a custom demo, see pricing details, and get answers to your questions.
Agentforce in Slack FAQs
Agentforce agents can be deployed to Slack by building them in Salesforce’s Agent Builder, configuring the Slack channel as a deployment surface, and publishing the agent — which makes it available as a Slack App users can @mention or message directly. You’ll need the Agentforce for Slack managed package installed and proper permissions set in both Salesforce and Slack. Once deployed, agents can take actions in channels, DMs or simply through asking Slackbot.
Agentforce in Slack is unique because it combines trusted CRM data, rich conversational context, enterprise governance, and an open, interoperable platform — all inside the app where work already happens.
To enable Agentforce in Slack, a Salesforce admin must first create an agent connection in Salesforce (via Setup → Agents → Connections) and select Slack as the Connected App. Once the connection is saved and activated, a Slack owner or admin installs the agent by navigating to Admin → Manage Agentforce, selecting the agent, and assigning it to the appropriate workspaces. Members without a Salesforce account will need a provisional licence, so coordinate with your Salesforce AE before rolling it out.
Agentforce agents are specialised, custom agents that run complex, autonomous workflows across any surface — including Salesforce lightning, Slack, Microsoft Teams, Claude, ChatGPT, Gemini, websites, and channels like SMS and WhatsApp. Multiple end users can interact with Agentforce in public channels simultaneously in Slack. Agentforce is built to be both customer-facing and employee-facing.
Slackbot is a personal AI agent that lives natively only in Slack with all of your business context from day one. The conversations you have with Slackbot are one-on-one and personal to you. It automates workflows with skills and handles work end-to-end for employees. It also works with Agentforce by acting as the orchestrator of work, so you don’t need to remember which agent has which skills to complete your task — simply ask Slackbot, and it works behind the scenes with Agentforce to return a response and execute tasks from a single conversational window.
Your customer data is never used to train large language models. LLM providers do not have access to customer data, and the models are run within Salesforce’s trust boundary, ensuring that your data stays secure.
You can access Agentforce in Slack with both an Agentforce and a Slack licence. Talk to an expert to learn more.