Does AI Speak Your Language? 7 Ways Conversation Design Improves Inclusivity
When designing for AI outputs, recognize the diversity and nuances of how your users speak and write.
4 Steps To Get Started With Generative AI in B2B Marketing
AI isn’t just for B2C companies. Learn how this technology can improve client relationships and help you grow.
5 Customer Service Trends You Need to Watch
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
AI From A to Z: The Generative AI Glossary for Business Leaders
Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.
3 Ways AI Can Help Governments Regain Trust With Their Constituents
Agencies can take advantage of technology like AI to improve service delivery, gain efficiencies, and earn trust.
What Is Dispatch Management? Tips for Efficiency
Here’s how dispatch management can increase operational efficiency, reduce costs, and improve dispatcher and customer experience.
Your Data is Everything — Protect it With Digital Sovereignty Standards
Digital sovereignty is the answer to anchoring your data in the AI boom.
3 Tips to Prepare Your Data for the AI Era
Unlock your data to take full advantage of AI with these expert tips.
3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly
Uplevel your self-service customer support with these simple tweaks.
Can AI Put an End to Big Data’s Boulevard of Broken Dreams?
Big data came with big promises left largely unfulfilled. But advancements in AI and AI-era data platforms may be the key to finally unlocking its value.