What Is a Customer Satisfaction Survey? Importance, Types, and Tips
A customer satisfaction survey can help you get the insights you need to improve your offerings and build long-term loyalty.
4 Ways Your Contact Center Can Get Started With Generative AI
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using AI in the contact center.
Your LLM Gets Its Data From Where??
Off-the-shelf LLMs pull in data from all over the internet. That can be a good thing, except when it’s not.
The Hottest 3 Letters in Generative AI Right Now Are Not LLM
How to take generative AI prompts to the next level with retrieval augmented generation, or RAG.
Make Good Choices: 5 Ways to Evolve Your Retail AI Strategy
Whether expanding AI initiatives or testing out new capabilities, the retailers we talked to are shoring up their CRM and data initiatives first.
Join the TrailblazerDX 2024 Quest
Explore the latest #TDX24 news and get hands-on with the latest in AI.
AI Trends from 700+ Business Leaders Reveal Global Keys to Success
Despite the ever-growing buzz of use cases, there are three foundations to stay grounded in when perfecting your AI-powered CRM.
Why Every AI Project Should Begin as a Data Project
Data is your most important strategic asset; don't let your team stumble with improper prep.
What is AI in Government? How Technology is Reshaping Public Sector Services
Upskilling your workforce can deliver better constituent experiences and spur more efficient agency operations.
What Is a Reasoning Engine?
Go even deeper into the world of LLMs, so you can make the most of your conversational copilot.