You cannot proactively serve a customer you cannot fully see. It is that simple. Yet every day, your service teams are asked to do exactly that. Your customer service representatives log in, pick…
The lifestyle fashion brand used Marketing Cloud to connect with customers in a deeper way
Foundations gives existing Salesforce customers access to AI tools — here's exactly what that means for your business.
When your team and AI work side by side, your business can build customer experiences that set you apart.
Why poor service is driving your customers away...and how to fix It.
AI agents can produce confident but incorrect answers without the right context. See how certified data, AI Skills, and Tableau MCP improve answer accuracy.
Your marketing data should do more than explain what happened. It should help you decide what to do next.
Not all AI agents do the same job — here's how small teams can figure out which type works best for them.
Salesforce Named a Leader in the 2026 Gartner® Magic Quadrant™ for Conversational AI Platforms
Salesforce today announced that it has been recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Conversational AI Platforms — the company’s first time named in this report. Download a complimentary…
