Agentic AI

Salesforce today announced that it has been recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Conversational AI Platforms — the company’s first time named in this report. Download a complimentary…

Before you spend months building a custom CRM, here’s why the real value goes far beyond a database with a great interface.

If you built your agent in the legacy Agentforce Builder, here's why (and how) to move it to the new builder powered by Agent Script.

Context-based session scoring and multi-agent traces bring new depth to Agentforce Observability, now included for free for every Agentforce customer.

Holiday retail planning used to follow a predictable playbook: Optimize the checkout funnel. Launch the campaigns. Stock the shelves. Brace for Cyber Week. But in today’s market, that playbook is obsolete. Data from…

Put the power of a full business team in your hands with AI.

Why enterprise AI success starts with how you protect your data, not just how you use it

Multiple AI agents are no longer a futuristic concept — they're the competitive advantage small businesses are using right now.

Maximize your AI investments with a headless architecture. Here’s how.

By augmenting its Style Experts with Agentforce, Canada Goose reduced peak-season wait times by 13.9% and improved customer satisfaction by 21.2%.