AI agents are increasingly used today to automate complex enterprise tasks, ranging from customer service interactions to sophisticated data analysis and workflow management. Their importance lies in their ability to drive significant efficiency…
In the rapidly accelerating world of Artificial Intelligence, the bridge between academic theory and industry application is more vital than ever. At Salesforce AI Research, we believe that the most transformative breakthroughs happen…
Introducing MoiraiAgent Accurate forecasting is the backbone of strategic decision-making in everything from global finance to climate science. In an enterprise setting, it powers the early warning systems for telemetry, optimizes inventory through…
The era of software engineering agents is underway. Benchmarks and real-world usage (e.g., tools like Cursor and Claude Code) illustrate that LLMs can be incredibly effective at writing code for real-world use-cases. Over…
Understanding the gaps and alignments between human needs and technical feasibility is exactly where research is critical in the agentic era.
The latest Trends in Technology Report reveals some tech truths for growing businesses.
As 2025 comes to a close, I’m struck by a paradox: the AI industry has never been more capable—yet the discourse has never been more confused. The loudest debates right now center on…
Imagine the not-too-distant future where AI agents routinely negotiate on our behalf—personal assistants handling returns with retailers, procurement agents negotiating with suppliers, healthcare advocates coordinating with billing departments. Whether it’s a consumer’s personal…
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