Video: Do You Hide Your AI Use at Work? A recent Slack survey found that although most employees want to use AI at work, some are uncomfortable sharing details with their managers. AI Design What is Ontology and Its Role in Agentic Experience Design? Madonnalisa Chan April 23, 2025 AI agents need a structured metadata map to make sense of how information is connected so they can generate meaningful outcomes. AI Design Generative AI Data Activation How AI Literacy Builds a Future-Ready Workforce — and What Agentforce Taught Us Hirak Vora Zachary Stauber April 22, 2025 Building a data-literate workforce doesn’t happen overnight—but with the right foundation, every team can turn data into a competitive advantage. Data Activation Admins CEO Commerce Let’s Talk About Tariffs and How to Protect Your Profit Margins Lauren Wallace April 18, 2025 At a time when so much of your business is outside your control, there are ways to help cut operational costs and protect profit margins. Customer Relationships Data Activation Commerce Consumer Goods 4 Ways Brands Can Use Agentic AI Right Now Achyut Jajoo April 17, 2025 Agentforce for Consumer Goods helps companies quickly implement AI to boost efficiency in every function. Agentforce AI Consumer Goods AI Research SFR-Guard: Ensuring LLM Safety and Integrity in CRM Applications 6 authors April 17, 2025 Generative AI (GenAI) technologies are increasingly integrated into every part of our daily workflow, from drafting emails to generating and fixing code with large language models (LLMs) and agents. Ensuring the safety and… AI AI Research Startups The Basics: AI Models for Small Business and Startups Explained Brett Grossfeld Amy Lin April 16, 2025 Learn how AI models can boost efficiency, and automate tasks — plus how to choose the right one for your business. Small Business AI Startups Agentforce Service Blog 4 Ways to Get Your CRM Ready for AI-Driven Customer Service Dr. Ruby Kandah April 15, 2025 The right architecture can make or break your AI strategy. We switched to Salesforce to make sure we could. Agentforce Service AI Serviceblazer Serviceblazer Right Tech, Right Tools, Right Time: How to Fix Your Field Service Scheduling Kacey Heller April 15, 2025 Optimize your field service scheduling to cut inefficiencies, boost productivity, and keep your operations running like clockwork. Service AI Field Service Salesforce Developers Can You Speak AI? Build an Effective Prompt Framework Denise Martinez Yvonne Gando April 14, 2025 Learn how structured prompt frameworks, like the SPEAKING model, can lead to more effective AI communication, shown through Agentforce examples. Admins Developers IT
Video: Do You Hide Your AI Use at Work? A recent Slack survey found that although most employees want to use AI at work, some are uncomfortable sharing details with their managers. AI
Design What is Ontology and Its Role in Agentic Experience Design? Madonnalisa Chan April 23, 2025 AI agents need a structured metadata map to make sense of how information is connected so they can generate meaningful outcomes. AI Design Generative AI
Data Activation How AI Literacy Builds a Future-Ready Workforce — and What Agentforce Taught Us Hirak Vora Zachary Stauber April 22, 2025 Building a data-literate workforce doesn’t happen overnight—but with the right foundation, every team can turn data into a competitive advantage. Data Activation Admins CEO
Commerce Let’s Talk About Tariffs and How to Protect Your Profit Margins Lauren Wallace April 18, 2025 At a time when so much of your business is outside your control, there are ways to help cut operational costs and protect profit margins. Customer Relationships Data Activation Commerce
Consumer Goods 4 Ways Brands Can Use Agentic AI Right Now Achyut Jajoo April 17, 2025 Agentforce for Consumer Goods helps companies quickly implement AI to boost efficiency in every function. Agentforce AI Consumer Goods
AI Research SFR-Guard: Ensuring LLM Safety and Integrity in CRM Applications 6 authors April 17, 2025 Generative AI (GenAI) technologies are increasingly integrated into every part of our daily workflow, from drafting emails to generating and fixing code with large language models (LLMs) and agents. Ensuring the safety and… AI AI Research
Startups The Basics: AI Models for Small Business and Startups Explained Brett Grossfeld Amy Lin April 16, 2025 Learn how AI models can boost efficiency, and automate tasks — plus how to choose the right one for your business. Small Business AI Startups
Agentforce Service Blog 4 Ways to Get Your CRM Ready for AI-Driven Customer Service Dr. Ruby Kandah April 15, 2025 The right architecture can make or break your AI strategy. We switched to Salesforce to make sure we could. Agentforce Service AI Serviceblazer
Serviceblazer Right Tech, Right Tools, Right Time: How to Fix Your Field Service Scheduling Kacey Heller April 15, 2025 Optimize your field service scheduling to cut inefficiencies, boost productivity, and keep your operations running like clockwork. Service AI Field Service
Salesforce Developers Can You Speak AI? Build an Effective Prompt Framework Denise Martinez Yvonne Gando April 14, 2025 Learn how structured prompt frameworks, like the SPEAKING model, can lead to more effective AI communication, shown through Agentforce examples. Admins Developers IT