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A simplified toolset is the secret to strong, secure, centralized data that fuels effective AI.
This blog details the process behind Salesforce’s first-ever AI Red Teaming Hackathon to build safety into our xGen family of AI Models.
Technology is transforming customer service in telecom. Industry data uncovers insights into what the future of the business looks like.
With data and AI, humans and agents can work together to make marketing more powerful and efficient. Here’s how.
Salesforce’s Chief Scientist and Chief Futurist, who were there from AI’s earliest days, talk about its evolution, and what we can expect.
Autonomous, proactive AI agents are at the heart of Agentforce. But how do they work? Let's look under the hood.
Sending the same email to your entire audience doesn't work anymore. Learn how AI can make each message relevant for each individual.
Introduction Imagine you’re working on an AI product that can summarize customer success phone calls for training purposes. Your company’s product leverages large language models (LLMs) to summarize, synthesize, triage, and generate relevant…
