Some service leaders swear by Net Promoter Score, while others think it’s obsolete. We asked our Trailblazer community to weigh in. Here’s what they told us.
Customers want more personalized, relevant messages from brands. Here's how a strong email segmentation strategy can make that happen.
Despite the ever-growing buzz of use cases, there are three foundations to stay grounded in when perfecting your AI-powered CRM.
How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.
Great marketing comes from strong data, targeting, content, and workflows. AI makes them easier to create, maintain, and scale. Here’s how.
How do you build the skills to advance your career in a changing industry? We asked three Trailblazers in field service to weigh in. Here’s what they said.
Giving constructive, actionable feedback is a crucial way to support your sales reps. Here's how to do it right.
What can a customer data platform do for your brand? Learn how it can bring you closer to your customers — with help from AI.
Email is still the most important marketing asset small businesses have. Here’s how to make the most of it.
