Your Payment Strategy Matters — Here’s How To Keep Shoppers All the Way To Checkout
Commerce teams should create a seamless checkout experience for customers. Follow our tips to win back abandoned carts and increase conversion rates.
Here’s How Automation Drives Growth for Media and Entertainment Companies
Automation is playing a bigger role in the media and entertainment industry’s drive to boost productivity. New research from Salesforce and Omdia explores how automation can help you engage with customers and make your teams more efficient.
How Salesforce Resolves Over a Million Support Cases a Year
Can you efficiently scale service without sacrificing the customer experience? Absolutely, and here are three ways to do it.
The Key for Any Tech Business in 2023: Be Agile, Keep Your Customers First
In times of change, 88% of customers believe trust becomes more important. Here's how you can adapt in ways that keep them at the center of everything you do.
How To Supercharge Your Automation for Bigger Cost Savings and More Efficiency
Intelligent automation could be as transformative as cloud computing, and is already helping companies cut costs. We explain what it is and how your business can benefit.
8 Ways to Make Your Sales Org Recession Ready
A recession may be on the way. Now is the time to develop a game plan for your sales organization that focuses on investments in tools, training, and effective sales tactics.
Is the Labor Shortage on Your Mind? Believe It or Not, Automation Can Help
When you can't find the talent you need, how do you stay competitive? Automation can help — not by replacing people, but by upping your existing team's productivity.
How To Build Product Messaging and Positioning That Stands Out
Messaging and positioning work together and should be the North Star for any product launch. If done well, they will set you apart from the competition.
Your Contact Center Can Earn Money for Your Company, Too
Every contact center call is a cost for your business. With these practical steps, you can create efficiency and increase your contact center revenue.
Is a Robot the Key To Your Next Successful Interview?
Some managers are using AI interviews to pre-screen job candidates, saying the technology helps eliminate bias and leads to a fairer hiring process.