Top Priorities for CIOs Considering a Move to Ecommerce
As a CIO, you play a leading role in your company’s digital shift to ecommerce. But, before you head into your ecommerce implementation, here’s what you need to know.
How to Provide High-Touch Service With “Order on Behalf Of” Capability
High-touch service calls require more personalized service. We recommend adding an “order on behalf of” (OOBO) capability for your customer service reps, to empower them to help your shoppers at the highest level.
3 Steps for Retailers to Personalize Messaging at Scale
Start personalizing your customer journeys at scale through automation, big-picture alignment, and data. Learn how.
B2B Businesses: How to Tell When It’s Time for a Digital Commerce Platform
The ability to provide streamlined experiences is becoming a critical competitive factor. Depending on your own readiness and the needs of your buyers, it might be time to invest in a digital commerce platform.
How Digital Commerce Can Help Wholesalers Provide Better Customer Service and Grow Margins
Watch your wholesale business grow when you help your partners provide better customer service. Learn how digital commerce can help.
Elevate Service With Commerce and a Single Customer View
CSA built a complete customer engagement solution, fronted by robust B2B Commerce and supported by digital rights management, search, automation, and customer service — cloud-based solutions, most of them from Salesforce.
How B2B Ecommerce Helps Increase Your Adoption of CRM
Most effective B2B commerce programs feature a digital self-service model. And not coincidentally, digital self-service has the potential to align well with your organization’s CRM.
Infographic: The Consumer Goods Roadmap — How to Evolve B2B and B2C Strategies
We’ve put together a few takeaways from our study to describe the modern balancing act of B2B and B2C strategies. Check out the article and the infographic for great tactics.
Best Practices for Switching Ecommerce Platforms
If you're considering switching to a new ecommerce platform, avoid common pitfalls with these best practices to lead you to a faster and smoother migration.
The Key to Long-Term Growth for Software Companies
Learn how to grow your software company through self-service commerce that requires little overhead and allows customers to control their account without the assistance of a sales rep.