4 Customer Service Metrics You Should Measure
Guide your service teams, update leadership, and review your current customer service strategy using these go-to metrics.
What Is a Customer Portal – And Why Do You Need One?
Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution while saving agents time in the process.
AI For Small Business is Here — Get Ready With These Tips
Understanding how AI for small business can improve your operations and customer experience doesn’t have to be hard.
What Is Good Customer Service?
It’s not easy to achieve the high level of service customers expect – but it’s definitely possible. Here’s how to make sure your customer service delivers.
What Is Data Cloud?
Unlock trapped data with Data Cloud, the only data platform native to the world’s #1 AI CRM.
Who Are the Salesforce Characters? Get to Know Astro, Codey, and Friends
Characters make technology fun and friendly, and inspire our users to blaze new trails with Salesforce.
How to Write a Business Proposal for Small Businesses
Help your small business stand out with a well-crafted business proposal — here’s how.
3 Ways to Improve Your Field Service Sustainability Now
Here’s how to protect the Earth – and save on costs – with route optimization, intelligent asset management, AI, and remote assistance.
AI From A to Z: The Generative AI Glossary for Business Leaders
Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.
Save These Dates: Summer ’24 Sandbox Preview
The Summer ’24 sandbox preview window is coming up. Here are some tips to take full advantage of it, plus all the dates you need to know.