A 459% Return on Investment in 3 Months? See How This Healthcare Provider Did It While Improving the Patient Experience
After a technology upgrade, MIMIT Health saw a 30% increase in efficiency and patient satisfaction.
How the Retail Customer Experience Is Changing: 4 Ways Stores and Online Shopping Have Evolved
We’ve come a long way from panic-buying toilet paper. Customer expectations and sophisticated technology have transformed what retailers need to do to survive.
How Does PayPal Respond to the Pandemic? Charitable Giving, Employee Support, and Boosting Small Business
We’re all doing our best, and PayPal is stepping up. This FinTech is offering flexibility to its business clients, consumer base, and global team – and raising $2 million for better health.
What You Can Do In 1 Hour To Enhance Your Customer Self-Service
Self-service is a powerful tool for customers to quickly find answers to common questions. Ensure your self-service channels make the biggest impact with a few simple steps you can do in one hour.
What To Look for in a Field Service Management Solution — and Why
You’re considering an upgrade to a connected field service management solution. But what, exactly, will that look like? And what can it do for you?
A Leader in Online Learning Predicts the Future of Education
The president of Pearson's UK and Global Online Learning talks micro-degrees, emotionally intelligent interactions, and more.
How a Toronto Hospital Launched a COVID-19 Assessment Solution in 4 Days
Women’s College Hospital (WCH), Toronto, is normally outpatient only, but the hospital transformed its facility to accommodate patients infected with COVID-19 and opened a COVID-19 Assessment Centre for diagnostic testing.
4 Possible Pandemic Outcomes Every Company Needs To Consider
Deloitte and Salesforce share scenarios about how the world might evolve in three to five years, and how leaders can think about preparing for next steps at their organizations.
How To Make an Emergency Customer Communications Plan
These five tips will help your business activate and connect with customers, employees, and community during a crisis.
Changes To Business Operations Will Remain Post-COVID, Say 81% of U.S. Small and Medium Businesses
How does an SMB begin to digitally transform? And why is it important for your SMB to consider now?