What Is an Omnichannel Contact Center? Everything You Need to Know
Your service operations set up has a direct impact on customer experience. Here’s why an omnichannel contact center is best.
We Are Refreshing Our Visual Design. Here’s How It Helps You Work Faster
The enhanced Lightning UI brings a modern design that improves the navigation, page load speed, and approachability for diverse users.
How to Drive AI and Data Success with Salesforce Certifications
Earn the Salesforce AI Associate Certification and Salesforce Data Cloud Consultant Certification
3 Ways to Learn About Data, AI, and Automation
How to learn what you need to know to personalize every customer interaction with Data Cloud, Einstein 1, and the #1 CRM.
36 Customer Service Statistics To Move Your Business Forward
What's the secret to leading a stellar service organization? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
What is Knowledge Management? The Complete Guide
Top talent resigning? Here’s how knowledge management keeps their know-how from going with them and still provide great customer service.
What Is Sales Data? And How Does It Help You Sell Better?
Want better insights to close deals fast, or up-to-date pipeline numbers to feed accurate forecasts? Sales data to the rescue.
What Is Good Customer Service?
It’s not easy to achieve the high level of service customers expect – but it’s definitely possible. Here’s how to make sure your customer service delivers.
What Is Data Cloud?
Unlock trapped data with Data Cloud, the only data platform native to the world’s #1 AI CRM.
5 Customer Service Trends You Need to Watch
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.