6 Ways Nonprofits Can Drive Innovation for the Future
Recently, I was honored to be a guest on the We Are For Good podcast, where nonprofit leaders, advocates, and philanthropists share their innovative ideas and lessons learned. I had a fantastic conversation…
Customers Want Your Business to Engage More on Social Issues, Not Less
People want businesses to lead with ethics, according to Edelman's latest Trust Barometer. Here's how you can do that in a way to increase and build customer trust.
You’re Probably Collecting Too Much Customer Data — Here’s the Sweet Spot
Collecting data ethically means gathering enough customer information to glean insight – but not so much that it raises privacy concerns. How do you know how much data is too much?
Automation Can Improve Your Customer Service — These 5 Questions Will Get You Started
Between customer expectations, digital transformation and workplace disruption, the demand is high for customer service teams. Here’s how to implement automation for less friction and more productivity.
Small Business Ecommerce: How To Compete with Big Enterprise
If your SMB is thinking big growth, analyze this data to attract and retain the right customers and make them happy with every click.
Bots Coming For Your Job? Don’t Fret – Your Humanity Is Your Strength
Does it feel like robots are coming for your job? That doesn't necessarily have to be the case. There is one thing that always differentiates us: our humanity.
6 Order Management Trends Here To Stay
Six new order management trends are shaping shopping in the future. Stay current to keep deliveries accurate and on-time, keep customers happy, and position your company for growth.
What Do All These Automation Terms Actually Mean? Get to Know the Lingo
Get to know the essential vocabulary around workflow automation, process automation, business automation, and hyperautomation.
Ready to Automate Your Workflows? Here’s Where to Start
How do you decide which workflows to automate? We'll show you.
Everything You Need to Know About Customer Service Workflow Automation
Your customer service team isn't the only ones responsible for customer service. Your entire company is.