Customer Experience

Few things matter more to consumers than convenience, which is why leveraging a common commerce platform with a single order management system to deliver a holistic, real-time, personal customer-centric experience is necessary.

Even if you know your OMS needs improvement, it’s hard to know where to start.

Executives who focus on employee engagement help drive customer experience and, research has shown, increase revenue.

In this unpredictable economy, AI looks like a great bet to deliver 1:1 shopping experiences.

This company relies on Service Cloud Voice to scale their customer service and support employees.

Eighty-two percent of customers agree a company’s trustworthiness matters more than it did a year ago. (And other research findings.)

What’s stopping someone from simply canceling one service for another?

People expect the same functionality of Amazon, Lyft, and ZocDoc when dealing with governmental agencies and the public sector. What does this mean for the next normal in public sector customer experience?

What does it look like to market, sell, and engage your audience from anywhere? Our latest customer stories featuring Sonos, e.l.f. Cosmetics, and Spalding show how to get more from digital.

How do you market to fans when there are no fans in the stands? That sounds like Dr. Seuss, but it’s the challenge that the NBA faced this summer.