The Complete Guide to Building a Sales Forecast
Set your company up for predictable revenue growth with the right forecasting processes and tools.
5 Healthcare Personalization Marketing Strategies to Save Time, Money, and Lives
From improving efficiency to preventing trips to the emergency room, personalization is healthcare marketing’s surefire remedy.
Your Small Business Can Compete With Large Rivals — The Right Tools Are Key
Here's how a customer management tool like CRM can be the foundation for buying and ownership experiences that set your small business apart.
What Is a Customer Satisfaction Score (CSAT)? All About Your Service Report Card
Customers are the driving force behind any business, so keeping them satisfied is job number one. Here’s how to make sure you’re meeting their expectations.
Merchandisers Have an Ace up Their Sleeve: AI
Good merchandisers boost sales, average order value, and customer loyalty. With retail automation and AI, they can do it even faster.
John Lewis Partnership enriches the customer experience with data.
Learn how the John Lewis Partnership puts its customers first by empowering its Partners with data.
Guccified: AI amplifies the Gucci voice across client service centers.
Learn how Gucci makes every service experience luxurious with AI-powered replies.
Wrong order? Uber Eats resolves cases faster by automating workflows
Learn how Uber Eats resolves merchant disputes faster by increasing agent efficiency with task automation.
What Is Cross-Selling? A Guide to Boosting Sales Through Add-Ons
Learn how cross-selling can help you close more deals with the customers you’ve already won.
A Quick Guide to Automated Customer Service — And Why It’s Actually Good for Humans
AI is changing everything. Here’s how automation can improve service for both your customers and employees.