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Customer experience has become the deciding factor that determines whether or not a customer will do business with a company. Small businesses can capitalize on this new standard by putting customer success at the center of their business. Here are five ways to get started.
Focus on business outcomes with new Einstein Analytics Templates. There are three new types of templates for customers: Industry, Line of Business, and Productivity. The result is customers will have a fast, simple, and intelligent experience. Visit our Success Community for more.
We’ve all been there. You’re online trying to get something done and all of a sudden things start to slow down, or even stop. When it’s a video call with your mom, it’s annoying. But when it affects everyone at your work, it’s bad for your bottom line. Wouldn’t it be great if someone had told you
Duplicate records are a challenge faced by all companies on various levels and lead to bad data. As a success specialist, the first question I usually get from customers is, “How do I identify the existing duplicates in my system?” The second question is, “How do I clean up those existing
Successful user adoption. The goal. The summit. The promised land. The key to a strong return on your Salesforce investment. But sometimes it can feel like herding cats! Everyone benefits from a better understanding of Salesforce. So what's the secret to success? Make it FUN. Learning Salesforce is