6 Tips To Win Customer Service During Peak Shopping Moments
With shoppers often making purchase decisions based on price, retail customer service could make or break margins in the coming holiday season.
4 Ways To Make Holiday Shopping Easier for Your Customers
Use real-time data and AI to wow customers with personalized experiences.
Stop Looking for New Customers — Your Existing Ones Are a Gold Mine
European retailers already are showing signs of economic recovery by focusing on the desires of their existing, loyal customers. US retailers should do the same.
This Company Saved Millions with AI – Here’s How
Schneider Electric has done what many companies have found difficult: get a return on an AI investment. Their approach can work for your generative AI plans.
Your Field Service Contractors Need These 5 Things To Succeed
The right field service management solution can help you support (and retain) your contractors — saving you time and money.
Savvy Executives Have These 5 Skills — Here’s How To Develop Them
The priorities for the C-suite are changing. Here’s what is most important to company leadership in tumultuous times.
How Customer Service Teams Can Lower Costs and Deliver Quality at Scale
A new service strategy shifts higher-touch interactions to lower-cost methods while improving customer response times and satisfaction. Here’s how it works.
Why Slack Is a Sales Team’s Secret To Growing Revenue
Sales Cloud and Slack open up new ways to sell, helping your sales team to sell faster: driving growth now, and in the future.
Crafting Great Personas Can Inspire Potential Customers to Say ‘Yes’
Doing your research to understand a prospect's business and pain points can help you deliver a strong vision for the future.
Our 11 Best Business Podcasts of 2022
Educate and entertain yourself with this collection of some of our best podcast episodes from the last 12 months, curated by our own podcast team leader.