Customer Success

Salesforce puts a high value on customer service, so it is a program architect’s job to identify customers’ pain points to prescribe solutions that address their challenges.

Digital transformation is never an easy undertaking, but we're here to guide the way. Here's a handy guide for getting started with digital transformation using Salesforce.

In the second of a 3-part series, our Success Cloud team shares tips to help your organization and end users adopt and use Salesforce in a way that's valuable to your unique organization.

With Community Cloud, you can build beautiful, CRM-connected experiences — fast — and engage with your customers, partners, and employees from desktop to mobile.

In the first of a 3-part series, our Success Cloud team shares tips designed to help you deliver business value faster. This post focuses on learning how to get the most out of Salesforce.

Our Futureforce interns work on real projects that affect how our business runs and that make a tangible impact on the future of our company. Here's a look at how they create success for our customers.

Learn how to better run your business with Salesforce with our top tips and case studies.

Success Cloud helps personalize customer relationships by putting the customer first, planning for the entire customer journey, and transforming ways to think and work.

The Salesforce IdeaExchange team shares an update for a popular feature that's been in demand for a while: dates in report formulas. But there's a twist — read on to find out what row level formulas are and how you can suggest and vote for future Salesforce features.

Did you know that you can suggest and shape future Salesforce product features? Read on to learn about the IdeaExchange and about two features that our community recently suggested.