Agentforce You Had Me at Hello: Design Better Greetings in Agentforce Builder Palash Dubey Williams Sonoma wanted a branded welcome message but hit an 800-character limit. Here's how we solved it – and you can, too.
Agentforce 2025 in Review: Design is How AI Finds Meaning Hsiao-Ching Chou From experience architecture to ontology to context engineering, the decisions that affect usability and adoption are rooted in design.
Agentic AI Agentforce Builder is Now Easier to Use – No Coding Required Jon N. Moore Evan Tank People expect to interact with AI in a natural way. We designed the builder to enable you to describe the type of agent you want in plain language.
Agentic AI Reimagining the Role of UX Researchers as Architects of Human-AI Collaboration Britta Fiore-Gartland Understanding the gaps and alignments between human needs and technical feasibility is exactly where research is critical in the agentic era.
Salesforce Architecture Blog Why Good Context Engineering is About Good Design Shelby Hubick Building AI that’s intuitive, collaborative, and trustworthy requires shaping everything a system knows. Asking the right design questions is key.
Salesforce Architecture Blog Designing AI for Collaboration: The Future of Work is Multiplayer 3 authors Understanding the patterns of human teamwork can help you design AI systems that support the way people work together.
Agentic AI Two Types of Ontologies Your AI Agents Need to Be Trustworthy Krista Davis AI requires help to understand information (data) and what it means in the context of your business. Here’s how to bridge that gap.
Machine Learning What is Ontology and Its Role in Agentic Experience Design? Madonnalisa Chan AI agents need a structured metadata map to make sense of how information is connected so they can generate meaningful outcomes.
Agentforce Here’s What a Broken Conversation with AI Tells You and How Design is the Fix Denise Martinez Take a note from human communications patterns to learn how to spot potential trouble sources with AI interactions.
Agentforce Your AI Agent Works, But Do Your Users Think It’s Worth It? Michelle Tabart Design research shows that improving your users’ perception of value is the key to adoption. Learning from AI agent pain points can help.
Data Cloud Blog GRL: The ‘Precision Filter’ You Didn’t Know Your CDP Was Missing Rekha Ayothi Move beyond basic segmentation. Discover how Salesforce Data 360’s GRL (Group, Rank, and Limit) moves you beyond basic inclusion/exclusion criteria to target the best-of-the-best customers—driving higher ROI without complex SQL queries.
