Design

OneUnited designed its customer engagement strategy with the trust and financial wellness of its customers in mind. It cut through the noise to educate and empower as many people as possible.

Supercharge your skill set and open the door to more career opportunities with the Salesforce Strategy Designer Certification.

UX designers can limit design debt, strengthen customer relationships, and build customer trust. That's why you need one for your CRM platform.

Outsized challenges add to the daily stress your contact center agents face. Here are data-backed strategies to build trust and support their wellbeing now.

Discover what Salesforce Designers do, why user needs are the focus, and how adding design skills can help boost your career.

Training service agents to interact with customers through an inclusive lens is critical. This punchlist can help.

How do you keep a product accessible for everyone, regardless of disability or impairment? A Slack senior product manager explains.

An email design system makes it easier to create engaging and informative emails that stay on brand and get clicks.

Trailblazers can now add design skills to their portfolio, unlocking more career opportunities with the Salesforce User Experience (UX) Designer certification.