This year's Commerce Partner Awards honors ISV and SI Salesforce partners who are changing the commerce industry from within. These 16 awardees are creating innovative digital solutions for their customers — and it’s not going unnoticed.
Make the most of your CRM. Learn how Mobile Publisher for Experience Cloud builds, publishes, and manages branded mobile apps for Salesforce customers and partners.
We built Experience Cloud to connect your websites, portals, mobile apps, and other digital touchpoints. These two customer stories show its powerful potential to build loyalty, accelerate any process, crunch data quickly, and give customers what they want.
When you want to automate processes and break down silos at the same time, low-code app development is the solution.
ROX can help you untangle acronyms from CES to CLTV, and quickly calculate valuable metrics that track growth. Marketers from any organization need this cheat sheet of data points to help understand and broaden their digital brand.
IT leaders need to deliver digital experiences on time and on budget. Accurate return on experience (ROX) measurement and analysis can keep projects on track.
Better order tracking, a broader social reach, and an insightful chatbot added personalized service and helped the business scale from a flagship to a franchise. And they employ hundreds of people with disabilities – including their own kids.
What does award-winning customer service look like? Empathy, mental health, and call de-escalation techniques are top of mind for service leaders as we celebrate the hardworking agents on the front lines.
To truly deliver exceptional customer service, you need to identify and achieve a big, audacious goal that gets your employees and your customers excited—your moonshot.
Celebrity interior designer Nate Berkus, Salesforce, and IKEA offer surprising lessons leaders can use to redesign customer service and build experiences customers will love.
