How to Write a Business Proposal for Small Businesses
Help your small business stand out with a well-crafted business proposal — here’s how.
AI From A to Z: The Generative AI Glossary for Business Leaders
Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.
Your Data is Everything — Protect it With Digital Sovereignty Standards
Digital sovereignty is the answer to anchoring your data in the AI boom.
4 Ways Your Contact Center Can Get Started With Generative AI
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using AI in the contact center.
What Is a Serviceblazer? Here’s What Community Members Told Us
Plus, six ways the Serviceblazer Community can help you realize your leadership potential.
AI Trends from 700+ Business Leaders Reveal Global Keys to Success
Despite the ever-growing buzz of use cases, there are three foundations to stay grounded in when perfecting your AI-powered CRM.
What Is a Reasoning Engine?
Go even deeper into the world of LLMs, so you can make the most of your conversational copilot.
9 Ways AI Can Save Marketers Time, Money — and Grief
AI can be your helpful digital assistant, handling time-consuming, tedious tasks so you can focus on creating campaigns that win.
The Future of Field Service Is All About These 4 Technologies
If you want to know what’s next in field service, keep an eye on augmented reality, the internet of things, mobile solutions, and generative AI.
3 Tips for Adding AI — and Subtracting the Headache
Learn how top CIOs get everyone on board with AI – even the most disgruntled naysayers.