What Is an Omnichannel Contact Center? Everything You Need to Know
Your service operations set up has a direct impact on customer experience. Here’s why an omnichannel contact center is best.
What Is ERP? (A Beginners Guide)
Understand what an ERP system is, the difference between ERP & CRM, and the benefits of integrating it with Salesforce.
How to Start a Small Business in 10 Steps
Learn how to start a small business from scratch with expert guidance. Get essential tips and steps for launching your dream journey successfully.
Call Center Burnout: 8 Signs You’re Hitting a Wall — And How To Bounce Back
Recognizing the signs of call center burnout, and knowing what steps to take, can make a profound difference in your health and happiness.
How to Write a Business Proposal for Small Businesses
Help your small business stand out with a well-crafted business proposal — here’s how.
AI From A to Z: The Generative AI Glossary for Business Leaders
Help everyone in your company understand key generative AI terms, and what they mean for your customer relationships. Fun fact: This article was (partially) written using generative AI.
Your Data is Everything — Protect it With Digital Sovereignty Standards
Digital sovereignty is the answer to anchoring your data in the AI boom.
4 Ways Your Contact Center Can Get Started With Generative AI
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using AI in the contact center.
What Is a Serviceblazer? Here’s What Community Members Told Us
Plus, six ways the Serviceblazer Community can help you realize your leadership potential.
AI Trends from 700+ Business Leaders Reveal Global Keys to Success
Despite the ever-growing buzz of use cases, there are three foundations to stay grounded in when perfecting your AI-powered CRM.