What Not to Miss at Dreamforce ‘19: Digital Transformation
Here are our picks for the can’t-miss sessions and experiences for all things digital transformation at Dreamforce this year.
Pack Your Bags for TrailheaDX India: Registration Is Now Open!
We are pleased to bring TrailheaDX, the premier Salesforce Developer Conference, to Bengaluru, India on December 19-20!
2019 Holiday Readiness: How to Resolve More Service Cases During Peak Holiday
How do you prep for the influx of customer service cases during the holidays? Here’s how to use customer service as a way to build loyalty long after the presents are unwrapped.
For the Third Year in a Row, Salesforce Named a Leader in the 2019 Gartner Magic Quadrant for Configure, Price and Quote Application Suites
We couldn’t be more thrilled that for the 3rd year in a row, Salesforce has been named a Leader in the 2019 Gartner Magic Quadrant for Configure, Price and Quote Application Suites for Salesforce CPQ!
Now Accepting Payments With Salesforce Billing Payment Apps
Salesforce Billing Payment Apps are now available on AppExchange. Partners now extend our quote-to-cash capabilities, making it easier for customers to accept payments.
Accelerate Your Automation With Einstein Bots and AppExchange Packages for RPA Solutions
Now AppExchange makes it easy to automate your contact center with a new collection of Chatbot and Robotic Process Automation solutions.
How to Handle Change Management Around a CDP
Change management requires clear leadership from the top and the middle. Here are our change management recommendations when adopting a customer data platform (CDP).
How Ecommerce CIOs Become the Greatest Change Agents
The most effective CIOs are those who give voice to the customer’s point of view. Here are a few ways B2B ecommerce CIOs can become change agents.
3 Signs It’s Time to Retire Your Custom Content Management System
Maybe your DIY content management system (CMS) was amazing at first, but over the years, it’s become a source of frustration. Here are three signs you might need to look into other options.
Drive User Engagement at the Point of Impact With In-App Guidance
In-App Guidance is a new platform tool that allows admins to create and customize prompts to train and onboard users where and when they need help.