Customer Stories Vimeo’s Video Marketing Strategy Promotes Stories of Small Business Success Alice Avery February 23, 2021 Vimeo CMO Harris Beber explains his team’s pivot to document eight small business stories in just 12 days at the dawn of pandemic lockdown. CMO Marketing Small Business MuleSoft What’s New in the January 2021 Marketing Cloud Release Sara Vickerman February 23, 2021 These eight new features will help your team get more personal with customers and ignite more informed, actionable insights. Marketing Customer 360 Agentforce Marketing Salesforce Culture How To Structure and Plan Your Digital Marketing Strategy in 2021 Areej Bazzari January 28, 2021 Here’s what you need to set goals, know your audience, and measure success for an effective digital marketing plan. CRM Analytics Marketing Salesforce Culture Agentforce Marketing How AI Is Helping adidas Boost Its Personalized Email Marketing Game Armita Peymandoust January 28, 2021 See how adidas uses personalized email marketing to help millions of global customers receive content and offers that match their interests. Agentforce Marketing Customer 360 Marketing Agentforce Sales 4 Digital 360 Myths Busted – and How You Can Smooth Friction for Your Online Customers Isaac Payne January 20, 2021 You don’t need your own sales team, but you do need more than just technology. Bonus: the difference between Customer 360 and Digital 360 explained. Digital 360 ECommerce Data Agentforce Marketing Identifying Potential High-Revenue Partners Was the First Step in This Advertiser’s Account-Based Marketing (ABM) Strategy Mandy Febus January 19, 2021 See how Valpak, the coupon advertiser, increased sales with a directed “market of one” strategy. Agentforce Marketing Marketing Sales Agentforce Marketing PepsiCo Launched Two Consumer Ecommerce Sites in 30 Days — Here’s What We Can Learn From It Martin Kihn January 14, 2021 With Americans stuck at home and relying on digital channels to buy staple products, PepsiCo leaned on its solid digital foundation, analytics and data to launch two direct-to-consumer ecommerce sites in one month. Consumer Goods Agentforce Marketing Commerce Customer Experience Why Your Customer Loyalty Program Isn’t Profitable – and How To Fix It Jujhar Singh January 12, 2021 Customer loyalty programs require a complete view of customer data to create true loyalty value. Commerce Marketing Service Personalization How the Retail Game in Sports Jerseys Mastered Customer Personalization Karen Solomon January 7, 2021 Online sports apparel retailer Fanatics knows they need to know who their customer is rooting for, and that the right data is essential for the win. Consumer Goods Media Retail Personalization 3 Things CMOs Can Do Now To Build a Bridge To the Future Laurent Ezekiel January 6, 2021 What type of foundation can CMOs lay down so their teams can create marketing and advertising magic in a challenging year? Customer Relationships Agentforce Marketing CMO
Customer Stories Vimeo’s Video Marketing Strategy Promotes Stories of Small Business Success Alice Avery February 23, 2021 Vimeo CMO Harris Beber explains his team’s pivot to document eight small business stories in just 12 days at the dawn of pandemic lockdown. CMO Marketing Small Business
MuleSoft What’s New in the January 2021 Marketing Cloud Release Sara Vickerman February 23, 2021 These eight new features will help your team get more personal with customers and ignite more informed, actionable insights. Marketing Customer 360 Agentforce Marketing
Salesforce Culture How To Structure and Plan Your Digital Marketing Strategy in 2021 Areej Bazzari January 28, 2021 Here’s what you need to set goals, know your audience, and measure success for an effective digital marketing plan. CRM Analytics Marketing Salesforce Culture
Agentforce Marketing How AI Is Helping adidas Boost Its Personalized Email Marketing Game Armita Peymandoust January 28, 2021 See how adidas uses personalized email marketing to help millions of global customers receive content and offers that match their interests. Agentforce Marketing Customer 360 Marketing
Agentforce Sales 4 Digital 360 Myths Busted – and How You Can Smooth Friction for Your Online Customers Isaac Payne January 20, 2021 You don’t need your own sales team, but you do need more than just technology. Bonus: the difference between Customer 360 and Digital 360 explained. Digital 360 ECommerce Data
Agentforce Marketing Identifying Potential High-Revenue Partners Was the First Step in This Advertiser’s Account-Based Marketing (ABM) Strategy Mandy Febus January 19, 2021 See how Valpak, the coupon advertiser, increased sales with a directed “market of one” strategy. Agentforce Marketing Marketing Sales
Agentforce Marketing PepsiCo Launched Two Consumer Ecommerce Sites in 30 Days — Here’s What We Can Learn From It Martin Kihn January 14, 2021 With Americans stuck at home and relying on digital channels to buy staple products, PepsiCo leaned on its solid digital foundation, analytics and data to launch two direct-to-consumer ecommerce sites in one month. Consumer Goods Agentforce Marketing Commerce
Customer Experience Why Your Customer Loyalty Program Isn’t Profitable – and How To Fix It Jujhar Singh January 12, 2021 Customer loyalty programs require a complete view of customer data to create true loyalty value. Commerce Marketing Service
Personalization How the Retail Game in Sports Jerseys Mastered Customer Personalization Karen Solomon January 7, 2021 Online sports apparel retailer Fanatics knows they need to know who their customer is rooting for, and that the right data is essential for the win. Consumer Goods Media Retail
Personalization 3 Things CMOs Can Do Now To Build a Bridge To the Future Laurent Ezekiel January 6, 2021 What type of foundation can CMOs lay down so their teams can create marketing and advertising magic in a challenging year? Customer Relationships Agentforce Marketing CMO