The Salesforce Architect Evangelism team shares key takeaways from recent community events and how that feedback is shaping the future of the Salesforce Architecture Program.
Small businesses can put AI to work directly inside Salesforce Suites, now powered by Agentforce, turning customer data and context into action across every team.
Customers are demanding two-way interactions with brands. Here's how you can deliver them.
Explore the trends transforming IT service management — from proactive problem-solving to seamless, conversational support.
Building AI agents is deceptively simple. Don’t get tripped up deploying them in production.
Discover the essential tools and documentation the Salesforce Architect Evangelist team uses to design scalable, high-performance solutions.
Your voices across the Salesforce ecosystem told us what's working, what can be even better, and where our greatest potential lies.
From default triggers to dynamic “smart routing," we break down the implementation patterns you should know to optimize your agent handoffs.
Drive Adoption, Accelerate Performance, and Monitor Security Threats with Event Log Objects Analytics
Data is only as valuable as the insights you can extract from it. New dashboards in Event Monitoring help bridge the gap between raw data and insights needed to secure and scale your org.
Let’s remove the AI from the conversation for a moment, and just talk human to human. If you are a leader at a bank, a wealth management firm, or any other area in…
