Public Sector

Building Smarter Public Sector IT: Core Strategies for 2025

Michael Caracciolo

Agencies are under pressure to deliver more with less. The latest State of IT in the Public Sector report reveals how leaders are meeting rising demand — and where they’re investing next.

Group of professionals in a modern office discussing project strategy using laptops

Featured Voices

Nadia Hansen

Digital Transformation Executive, Public Sector

Nasi Jazayeri

Executive VP and General Manager, Public Sector, Industries Cloud

Jon Moore

Global Public Sector Industry Product Marketer

Two constituents navigate using government services on a mobile devices.

Salesforce industry experts share their perspectives on the direction of the public sector industry over the next twelve months.

AI can bring in as much $1.2 trillion of value to governments. Agencies can take advantage of the opportunity cost by improving the government service experience for constituents.

Woman behind a desk talks with another woman in an office setting / increase trust in government services

Agencies can take advantage of technology like AI to improve service delivery, gain efficiencies, and earn trust.

Illustration of a worker at her desk, multitasking on her computer with the use of AI in government

Upskilling your workforce can deliver better constituent experiences and spur more efficient agency operations.

An illustration of two employees using government information technology.

Michael Caracciolo

How cloud-based technology and AI propel governments into the future.

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TX-RAMP certification keeps user information safe, secure, and compliant with the state's stringent regulations.

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Technology plays an important role in helping public sector agencies deliver services quickly and efficiently.

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Data provides the foundation for informed decision-making, and having a sound data strategy can help your government agency achieve mission success.

Illustration of a person accessing government technology through their laptop, easily completing a form

Michael Caracciolo

People expect government services to have the same ease of use as the big brands they know and love. What does this mean for the public sector customer experience?

Two women looking at government technology on a computer.

It’s more apparent than ever that trust between constituents and government is the foundation required to deliver important services successfully.

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