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People expect the same functionality of Amazon, Lyft, and ZocDoc when dealing with governmental agencies and the public sector. What does this mean for the next normal in public sector customer experience?
There's no time like the present to digitize critical functions.
This is our first pandemic together, in that spirit — here's a look at how public servants are rising to meet today’s challenges.
Matt Goodrich, a former executive in the federal government, explains how increased cybersecurity makes technology modernization possible for the U.S. government with the launch of the new Government Cloud Plus product.
A crisis can catalyze a much-needed transformation. Here are some core change management principles that can help government leaders manage successfully in this situation and beyond.
Best practices we've seen healthcare providers, payers, and government agencies take to facilitate interoperability. Here's how companies can accelerate interoperability and coordinate an effective global response to COVID-19.
Lightning Scheduler and Action Plans, and Salesforce Surveys empower employees by leveraging process automation, analytics, and AI to strengthen the customer experience.