Service Cloud

Salesforce voice solutions connect your phone system to the rest of your customer experience‌ — turning every conversation into data your reps can use. New announcements and innovations are on the line at Dreamforce ‘25.

Dreamforce (Oct. 14-16) will help you reimagine your strategy in the era of Agentforce Service. Here are four things you must do to have an incredible experience.

Let’s explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 AI CRM helps businesses become agentic enterprises.

Here are 4 ways to show your hard-working customer service reps that you’re invested in their success and well-being every single day.

Reinvent support with an AI-powered service platform that transforms every customer interaction into a proactive, personalized conversation.

Join thousands of Trailblazers at the world’s largest, most trusted technology event built for every role, every industry, and every level.

Cut costs, boost efficiency, and grow revenue in field service with agentic analytics.

As AI changes how customer service gets done, it’s up to leaders to guide their teams with empathy, clarity, and a clear path forward.

New customer service and field service research uncovers four key insights in the era of agentic AI.

Salesforce surveyed 350 mobile workers about the administrative burden, scheduling woes, and their openness to AI agents as a solution.