How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report

In 1999, Salesforce began as a sales tool called customer relationship management (CRM) that was simple for everyone to use. Today, Salesforce continues to democratize technology, making the cloud, mobile, social, IoT, and now AI available to all companies, regardless of size and scale.

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Three Simple Ways Any Business Can Use Salesforce Einstein Artificial Intelligence

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AI

How to Use Einstein Analytics AI

It's going to be way easier than you think to run Salesforce Einstein Analytics. Here are three everyday business activities — you probably already do them — where artificial intelligence can improve customer interactions and business processes.

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Taking the Next Step in Digital Healthcare Transformation

Healthcare

Next Steps in Digital Healthcare

Ashwini M. Zenooz, MD, Senior Vice President and General Manager for Healthcare and Life Sciences at Salesforce, shares her perspective on the crucial next steps to digital healthcare transformation.

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Feb 27, 2019 By Sabrina Barekzai

Registration for Connections '19 is Open!

Get ready to experience the future of customer engagement at Connections '19. The marketing, commerce and service event of the year returns to Chicago this June 17 - 19 at McCormick Place! Registration is now open — reserve your spot! At Salesforce Connections 2019, we will learn how marketing,... Read More

Connections, Events, Service Cloud

Dec 05, 2018 By Paolo Bergamo

Empowering the Mobile Workforce to Deliver Proactive Service with IoT Insights for Field Service Lightning

IoT-enabled products give organizations an opportunity to take a proactive approach to customer service, and the potential is limitless. Examples include smart homes that notify service teams when an oven or air conditioning unit is about to fail, so they can fix the issue before the machine... Read More

IoT, Mobile, News, Service Cloud

Nov 27, 2018 By Rob Garf

Holiday Flash Report: Cyber Monday Still Pops, But Deals and Revenue Now Spread Across Cyber Week

On Cyber Monday, average online discounts hit 31% – the highest all year – and those deals came with free shipping 84% of the time, Salesforce data shows. The traditional day of digital deals, when shoppers once took advantage of their employers’ high-speed internet as they returned to work,... Read More

Holiday Readiness, Retail, Retail Insights, Commerce Cloud, Commerce, Marketing Cloud, Service Cloud

Nov 26, 2018 By Nicole Granucci

The Success of Dreamforce Is Built on a Great Customer Experience

We heard a lot of people say that 2018 was the best Dreamforce ever. What made it so great? Maybe it was because our customer service attendees heard some of our most compelling content yet about how Service Cloud helps companies help their customers. Maybe it was because of the sunny weather (we... Read More

Service Cloud, Customer Experience, Platform, Community Cloud

Nov 24, 2018 By Rob Garf

Black Friday Holiday Flash Report: Black Friday Still Reigns in Evolving Cyber Week

Black Friday is still mighty, even in a transforming Cyber Week. A new kind of kickoff to holiday shopping is taking shape, with retailers dangling early deals, consumers window shopping on social, and mobile bringing in the majority of orders. But not everything is changing. The day after... Read More

Holiday Readiness, Retail, Commerce, Commerce Cloud, Marketing Cloud, Service Cloud, Retail Insights

Nov 23, 2018 By Rob Garf

Thanksgiving Holiday Flash Report: Shoppers Go Online Early, Go Mobile, Go Social as Digital Revenue Grows 18%

Thanksgiving weekend shopping used to be about waiting outside stores for Black Friday stampedes to begin. This year, shoppers didn't wait — they shopped online all week, with purchases peaking right after Thanksgiving dinner, Salesforce data shows. For the first time, mobile dominated online... Read More

Holiday Readiness, Retail, Retail Insights, Commerce Cloud, Commerce, Marketing Cloud, Service Cloud

Nov 16, 2018 By Jennifer Hersom

Customer Service Secrets: Go Behind the Scenes with the Salesforce Customer Success Center

We sell Service Cloud to our customers, but we also use it ourselves. When people learn that Salesforce is a Service Cloud customer too, they often ask about the way we run our own contact center. And we are happy to share. One of the ways we answer these questions is by inviting customers to visit... Read More

Service Cloud, Customer Service

Nov 15, 2018 By Mike Rosenbaum

Salesforce Named a Leader in the 2018 Forrester Wave: CRM Suites

From the beginning, Salesforce has been laser-focused on our customers and their success. For almost 20 years, our product vision and planning has been based on feedback from the more than 150,000 companies with whom we are fortunate enough to work. That’s why being named a Leader in the 2018... Read More

Service Cloud, IT

Sep 25, 2018 By Ron Pereira

What is Salesforce Customer 360?

This is the first in a series of blog posts from the Salesforce Customer 360 team that outlines the product, how it works, and how you should be thinking about using it in your own business as we get closer to general availability. Customer 360 is in a closed pilot release today. It will be... Read More

B2C Marketing, Commerce Cloud, Data Management, Marketing Cloud, Service Cloud, Cross-Channel Marketing

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Introducing the 5th Salesforce State of Marketing Report: Here are the Top Trends Redefining the Profession

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How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report

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How to Use Einstein Analytics AI

Healthcare

Next Steps in Digital Healthcare

Registration for Connections '19 is Open!

Empowering the Mobile Workforce to Deliver Proactive Service with IoT Insights for Field Service Lightning

Holiday Flash Report: Cyber Monday Still Pops, But Deals and Revenue Now Spread Across Cyber Week

The Success of Dreamforce Is Built on a Great Customer Experience

Black Friday Holiday Flash Report: Black Friday Still Reigns in Evolving Cyber Week

Thanksgiving Holiday Flash Report: Shoppers Go Online Early, Go Mobile, Go Social as Digital Revenue Grows 18%

Customer Service Secrets: Go Behind the Scenes with the Salesforce Customer Success Center

Salesforce Named a Leader in the 2018 Forrester Wave: CRM Suites

What is Salesforce Customer 360?

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