Aug 01, 2018 By Sarah Patterson

5 Ways to Transform Service and Deliver More Than a Smile at Dreamforce 2018

Dreamforce '18 is just a few short weeks away, and the entire Salesforce Service Cloud team is gearing up for an incredible week of learning, networking, and fun across four days of high-energy opportunities that connect every part of your business with today’s customers. To get you excited... Read More

Customer Experience, Customer Service, Digital Transformation, Dreamforce, Events, Service, Service Cloud

Jul 17, 2018 By Tushar Sharma

5 New Field Service Lightning for Android Features You Don't Want to Miss

Field Service Lightning’s Android journey began with the release of the first version for Android last October. This marked the first time that users could access all the functionality of Field Service Lightning across operating systems. Since then, our mobile engineering team has been hard at work... Read More

Service Cloud

Jul 12, 2018 By Akansha Sidhwani

ZENCONNECT Achieves Smarter Sales and Service with AI

ZENCONNECT lives up to its name. The service allows customers to log in and get to work with zen-like ease. This 30-person startup supplies restaurant chains with a secure, firewalled WiFi network that powers servers' tablets, provides diners with fast Internet access, and much more – all managed... Read More

Platform, Service Cloud, Sales Cloud, Sales

Jul 11, 2018 By Jeff Elder

It's Here: The Next Generation of Service Cloud Einstein

Einstein Bots for Service, Salesforce's AI-powered bots for customer service, are now generally available and helping companies help their customers in more intuitive, seamless ways. Companies including Hulu, the television-streaming company, can now use machine learning and natural language... Read More

Service Cloud, Einstein, IT

May 09, 2018 By Meredith Flynn-Ripley

Salesforce LiveMessage on Apple Business Chat

Messaging is the most widely used feature on mobile phones. Today’s ultra-connected, mobile-first consumers have conversations every day with friends, family, and co-workers via texting and messaging. So why can’t we communicate with brands the same way? We message because it’s convenient and... Read More

B2C Marketing, Service Cloud

May 09, 2018 By Emily Kofsky

Join Service Cloud at Connections 2018. (Yes, we said service.)

You read that right. Connections is not just for marketers anymore. This year, Service Cloud will be front and center at the B2C event for customer experience and service leaders. It’s just a few short weeks away, and you won’t want to miss the latest service innovations and thought leaders at this... Read More

Service Cloud, Customer Experience, Customer Service, Connections, Company

Apr 17, 2018 By Jennifer Bi

Trailblazer Voices: How a Bartender Landed a Hot Job In Tech

At 22 years old, Jonathan Vu felt uncertain about his future. At the time, he was attending an online business program at Western Governors University during the day and bartending and bussing tables at night to support himself. He envisioned himself landing a job in tech, but when it came time to... Read More

Careers, Customer Service, IT, Service Cloud, Small Business, Trailblazer Story

Apr 17, 2018 By Paolo Bergamo

Next-Generation Field Service Lightning Takes Customer Experiences to New Heights

If you’ve ever spent a day waiting for the washing machine repair person or the utilities worker to show up, you know how trying it can be. But, when that employee shows up on time, armed with the right parts and is able to fix your problem on their first visit, you’re amazed. Even delighted. It... Read More

Customer Service, Service Cloud

Apr 16, 2018 By Nicole Granucci

Prepare Your Team to Transform Customer Service and Deliver More Than a Smile

The future of customer service is already here. We’re facing a new era in which customers expect to reach you instantly using SMS, social media, video chat, mobile phones and other evolving channels. It all presents big opportunities for the omnichannel contact center — and even bigger questions.... Read More

Customer Service, Service Cloud

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5 Ways to Transform Service and Deliver More Than a Smile at Dreamforce 2018

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ZENCONNECT Achieves Smarter Sales and Service with AI

It's Here: The Next Generation of Service Cloud Einstein

Salesforce LiveMessage on Apple Business Chat

Join Service Cloud at Connections 2018. (Yes, we said service.)

Trailblazer Voices: How a Bartender Landed a Hot Job In Tech

Next-Generation Field Service Lightning Takes Customer Experiences to New Heights

Prepare Your Team to Transform Customer Service and Deliver More Than a Smile

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