360 PERSPECTIVES

How to Connect Silos
and Put Customers First

Leading Through Change

May 28, 2020 By

How to Use Chatbots to Deal With Surges in Case Volume

Artificial Intelligence, Customer Service, IT, Einstein, Service Cloud, Marketing Automation, Leading Through Change

Mascoma Bank Leading Through Change

May 15, 2020 By

How Mascoma Bank Supported 12,500 Jobs Through Economic Recovery Efforts

Customer Engagement, Community Cloud, Financial Services Cloud, Service Cloud, Financial Services, Leading Through Change, Customer Story, Customer Service

Leading Through Change

May 13, 2020 By

How Healthcare Embraces Digital Transformation in Face of Pandemic

Digital Transformation, CEO, Service Cloud, Healthcare & Life Sciences, Leading Through Change, Health Insurance Carriers, Health Plans, Providers

Leading Through Change

May 12, 2020 By

How to Quickly Manage More Customer Service Cases With Automation

Artificial Intelligence, Customer Service, Leading Through Change, Service Cloud, Service

Leading Through Change

Apr 13, 2020 By

How Lippert Components Is Keeping RV Service Rolling and Supporting Customers From Home

Customer Engagement, Customer Service, Service Cloud, Leading Through Change, Customer Experience, Service, Manufacturing