Salesforce Live

Connections On Demand

Check out video coverage of top keynotes and sessions on Salesforce LIVE.

Watch here

The New Salesforce Customer 360: Introducing Better Customer Data Management for Enterprises

Product News

The New Customer 360

Salesforce Customer 360 introduces powerful new services.

Learn more

The Major Connections ‘19 Press Releases in One Place

Pressroom

Connections '19 Press Releases

Here's where to find the official Connections '19 announcements.

See announcements

Jul 19, 2019 By Mihir Panchal

How to Leverage “Order on Behalf Of” (OOBO) Using Commerce and Service Clouds

Did you know that 84% of customers say that the experience a brand provides is just as important as its products? (That’s up from 80% in last year’s survey.) However, 51% say that companies fall short of their expectations. Customer service is a big part of a customer’s perception of a brand, and... Read More

Commerce, Commerce Cloud, Customer Service, Customer Success, Service Cloud

Jul 16, 2019 By Christa Matukaitis

How to Provide High-Touch Service With “Order on Behalf Of” Capability

This is the next installment in a series of blog posts on frequent use cases that span the shopper journey across commerce, marketing, and service. It will cover industry best practices, as well as how to’s around setting up these journeys with Salesforce. Check back for additional posts around... Read More

B2B Commerce, Commerce, Commerce Cloud, Customer Service, Retail, Service Cloud

Jul 02, 2019 By Kemberly Gong

Deliver Better Service and Experiences to Your Shoppers

We’ve all had a bad customer service experience that is seared in our memory. In some cases, shoppers will even leave the brand doing business with that company if the service is subpar — in fact, 57% of customers have stopped buying from a company because a competitor provided a better experience.... Read More

Commerce, Commerce Cloud, Service, Service Cloud, Customer Service

May 17, 2019 By Marissa Kraines

Bringing Marketing, Commerce, and Service Together on The Road to Connections

The second episode of The Road to Connections aired on Tuesday, May 14th, and gave viewers an in-depth look at how Salesforce solutions will come to life at the big event, June 17-19 in Chicago. Special guests include Marketing Cloud Product Marketing Manager Sam Moser, Commerce Cloud Director of... Read More

Connections, Events, Commerce Cloud, Marketing Cloud, Service Cloud

May 14, 2019 By Julian Walker

Learn How to Transform Your Customer Service Experience at Connections ‘19

Eighty-four percent of customers say being treated like a person, not a number, is very important to winning their business according to the State of the Connected Customer. So how do you balance the customer's need to feel like an individual with your need to increase your service agent's speed... Read More

Connections, Customer Service, Service Cloud

May 01, 2019 By Devon McGinnis

40 Customer Service Statistics to Move Your Business Forward

Your customer service agents are just as responsible for the integrity of your brand as your marketers, and just as critical to customer retention as your sales team. When your products aren’t operating as you planned and things really hit the fan, your support team is the first line of defense... Read More

Customer Service, Research, Service, Service Cloud

Apr 30, 2019 By Julian Armington

Evolving Online Customer Service: What Your Company Needs to Know

The rise of digital technology is disrupting the traditional contact center. The exponential growth in connected devices, as well as social media and apps, is fundamentally changing how people engage with brands. This creates a stark challenge that your business is probably already grappling with:... Read More

Customer Service, Service, Service Cloud

Apr 25, 2019 By Natalie Petouhoff

What Is a Chatbot and How Is It Changing Customer Experience?

What is a chatbot? That’s an important question because whether we realize it or not, the technology is steadily becoming a bigger part of our daily lives — so much so, in fact — that Gartner predicts that by 2020, the average person will have more conversations with chatbots than with their... Read More

Artificial Intelligence, Customer Service, Service, Service Cloud, Machine Learning

Apr 24, 2019 By Natalie Petouhoff

Motivational Customer Service Quotes That Will Inspire You to Love What You Do

Editor's note: This is among our most popular articles, so we’ve recently updated to keep things fresh. There’s one thing all successful businesses have in common. They know that without incredible customer service, the quality of their offerings means nothing. They go the extra mile to make... Read More

Customer Service, Service, Service Cloud

Load More Posts

Sales

Marketing

Customer Service

Commerce

IT

Small Business

Salesforce.com

Connections '19

The Top 10 Highlights

Salesforce Live

Connections On Demand

Product News

The New Customer 360

Pressroom

Connections '19 Press Releases

How to Leverage “Order on Behalf Of” (OOBO) Using Commerce and Service Clouds

How to Provide High-Touch Service With “Order on Behalf Of” Capability

Deliver Better Service and Experiences to Your Shoppers

Bringing Marketing, Commerce, and Service Together on The Road to Connections

Learn How to Transform Your Customer Service Experience at Connections ‘19

40 Customer Service Statistics to Move Your Business Forward

Evolving Online Customer Service: What Your Company Needs to Know

What Is a Chatbot and How Is It Changing Customer Experience?

Motivational Customer Service Quotes That Will Inspire You to Love What You Do

Research

Here's how to stay ahead of changing customer expectations

Most Popular Stories

Honoring LGBTQ Trailblazers

The New Salesforce Customer 360

Connections '19: Top 10 Moments

Americas

Europe, Middle East, and Africa

Asia Pacific