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Recent Stories - Page 2
How the Retail Annuities team of a life insurance company with a more than 175-year history is redefining its call center metrics to support new business objectives and improve employee retention and growth.
Customer experience involves a lot more touch points than just your service agents. Shouldn’t your service approach reflect that?
Learn how to win over loyal customers with strategic pain point analysis, efficient self-service tools, and intelligent automation.
Are you looking at providing real-time appointment updates to your field service customers? Make sure you have the best practices in place first.
Sales of eyeshadow and mascara - anything above the mask line - got a makeover in the wake of COVID-19.
Service professionals are measuring how much work it takes for a customer to get the information they need from their brand. What can you do to improve that score?
AdventHealth, a Salesforce customer, needed to find digital tools to provide the same level of whole-person care and connection as its in-person health system.
Self-service is a powerful tool for customers to quickly find answers to common questions. Ensure your self-service channels make the biggest impact with a few simple steps you can do in one hour.
You’re considering an upgrade to a connected field service management solution. But what, exactly, will that look like? And what can it do for you?
Despite all the talk about customer centricity, many organizations are not attuned to the unique needs of their customer service representatives. Why is that, and what can you do about it?
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