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The president of Pearson's UK and Global Online Learning talks micro-degrees, emotionally intelligent interactions, and more.
The Governor’s Office of Economic Development (GOED) migrated disparate systems to a singular, integrated digital platform so citizens can get the resources they need.
Besides fast resolutions, customers want more flexibility and an empathetic ear.
There are companies that do good. And then there’s Bitty & Beau’s Coffee. What started as a single coffee shop in Wilmington, N.C. to employ people with disabilities has sprouted into a franchised…
With remote customer assistance, field service organizations can deliver service from anywhere, keeping both workers and customers safe.
Read the latest research from IDC and Salesforce.
Disruption has good timing. Distance learning is in need of change.
Northern California's Sutter Buttes looked the pandemic in the face and won.
This company relies on Service Cloud Voice to scale their customer service and support employees.
Research shows field service is now used 20% more than pre-COVID.
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