The Future of Customer Service: What You Need To Know for 2024
People expect customer service to be personalized, efficient, and simple. Here’s how leading companies will use technology to meet those needs.
Customer Service Channels: Your Quick Guide To the Top 6
Sometimes your customers want to use self-service, but other times they want to speak to an agent. Here's how to make it easy for your customers to contact you.
Want Happy Customers? Start With the Right Case Management System
Give customers service they’ll love and save your agents time with the help of a good case management system
What Is Customer Support, Anyway? Plus, 5 Ways To Make Yours Faster
When you show up for your customers, they’ll keep coming back for more. Try these proven strategies to help you deliver next-level customer support online, over the phone, or in the field.
The Key to Better Customer Service Operations? The Answer’s Hiding in Your Data
If you're looking to take your customer service operations to the next level, here are 3 easy ways to step up your game.
The Complete Guide to Building a Sales Forecast
Set your company up for predictable revenue growth with the right forecasting processes and tools.
3 Customer Service Tips to Deliver an Excellent Experience — Every Time
How can you always deliver amazing customer service? Learn how people, processes, and technology working together can help you consistently earn five-star reviews.
What Is a Customer Satisfaction Score (CSAT)? All About Your Service Report Card
Customers are the driving force behind any business, so keeping them satisfied is job number one. Here’s how to make sure you’re meeting their expectations.
5 Customer Service Trends You Need to Watch
What's next for the service industry? Here are the top customer service trends that every leader needs to know.
John Lewis Partnership enriches the customer experience with data.
Learn how the John Lewis Partnership puts its customers first by empowering its Partners with data.