How to Provide a Great Contact Center Experience — Every Time
Here’s how to set your agents up to deliver the best contact center experience for your customers.
What Is Dispatch Management? Tips for Efficiency
Here’s how dispatch management can increase operational efficiency, reduce costs, and improve dispatcher and customer experience.
3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly
Uplevel your self-service customer support with these simple tweaks.
What Is a Customer Satisfaction Survey? Importance, Types, and Tips
A customer satisfaction survey can help you get the insights you need to improve your offerings and build long-term loyalty.
4 Ways Your Contact Center Can Get Started With Generative AI
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using AI in the contact center.
What Is a Serviceblazer? Here’s What Community Members Told Us
Plus, six ways the Serviceblazer Community can help you realize your leadership potential.
Why Is a Customer Engagement Platform So Important For Service?
Here’s how the right technology, with CRM + trusted AI + data, sets up your support team to deliver a streamlined experience that customers love.
Make Good Choices: 5 Ways to Evolve Your Retail AI Strategy
Whether expanding AI initiatives or testing out new capabilities, the retailers we talked to are shoring up their CRM and data initiatives first.
What Is Net Promoter Score — and Is It Worth Tracking? Let’s Talk Pros and Cons
Some service leaders swear by Net Promoter Score, while others think it’s obsolete. We asked our Trailblazer community to weigh in. Here’s what they told us.
What Does Salesforce Do?
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.