It’s time to stop escalating and start collaborating. Help your service team become more efficient and bring expertise to customers faster with an Intelligent Swarming support model.
Can you efficiently scale service without sacrificing the customer experience? Absolutely, and here are three ways to do it.
Your customers expect high-quality service. Field service agility helps you send the right workers, provide real-time updates, and improve satisfaction levels, no matter what comes your way.
Think of order management systems (OMS) as the conductor of an intricate set of business logic that takes an order from cart to customer.
Take the Agent Productivity trail collection to learn how Salesforce drives agent productivity with assisted service resources and tools.
Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.
Between customer expectations, digital transformation and workplace disruption, the demand is high for customer service teams. Here’s how to implement automation for less friction and more productivity.
Does it feel like robots are coming for your job? That doesn't necessarily have to be the case. There is one thing that always differentiates us: our humanity.
Take the Self-Service Strategy trail collection to learn how Salesforce builds its self-service strategy and how you can too.
Poor experiences chip away at customer loyalty, so it’s essential for contact centers to connect every channel and personalize the journey.