Service

Keep your in-store digital experience consistent and connected to make holiday shopping easier.

Your customers expect high-quality service. Field service agility helps you send the right workers, provide real-time updates, and improve satisfaction levels, no matter what comes your way.

Will work become harder as menial tasks disappear, or will people feel creative and more focused? Here’s what the experts say.

PayPal has spent several years advancing its product innovation and partnerships to better serve its customers. Here are six ways they use data to put customers first.

Take the Agent Productivity trail collection to learn how Salesforce drives agent productivity with assisted service resources and tools.

Between customer expectations, digital transformation and workplace disruption, the demand is high for customer service teams. Here’s how to implement automation for less friction and more productivity.

Does it feel like robots are coming for your job? That doesn't necessarily have to be the case. There is one thing that always differentiates us: our humanity.

Take the Self-Service Strategy trail collection to learn how Salesforce builds its self-service strategy and how you can too.

Your customer service team isn't the only ones responsible for customer service. Your entire company is.

Sonos found a way to bring the power of the in-store experience online, doubling down on digital-first revenue and e-commerce. Learn how the company delivered.