Service

As customers now expect more personalized experiences, banks should be agile enough to sense and respond to those changes quickly.

Automation is playing a bigger role in the media and entertainment industry’s drive to boost productivity. New research from Salesforce and Omdia explores how automation can help you engage with customers and make your teams more efficient.

Learn how Trailblazer and seasoned Salesforce Admin Katie Villanueva is breaking the stigma around mental illness by sharing her bipolar experience.

Can you efficiently scale service without sacrificing the customer experience? Absolutely, and here are three ways to do it.

When you can't find the talent you need, how do you stay competitive? Automation can help — not by replacing people, but by upping your existing team's productivity.

Returns are a friction point for customers and retailers alike, but you can turn every return into an opportunity by following these steps.

Every contact center call is a cost for your business. With these practical steps, you can create efficiency and increase your contact center revenue.

What is CRM? In this guide, we discuss what customer relationship management is and how it helps you connect with your customers.

Here’s how to help your employees to feel more confident and knowledgeable in their roles, which helps them deliver better customer service.

Equip your customer service team with better data to drive memorable customer experiences; here’s how.