83% of Employers Say Remote Worker Productivity Is Up — Why Return To the Office?
Learn what’s next for the future of work and the workplace after COVID-19 vaccines. Hint: Employees and employers differ on what the office is actually for.
How Collaborative Customer Service Improves Customer Experience and Accelerates Agent Productivity
Customer experience involves a lot more touch points than just your service agents. Shouldn’t your service approach reflect that?
Why 2021 Is the Year To Transform Small and Medium Business Customer Support
SMBs are investing in enhanced training for their support agents in response to growing customer expectations.
6 Reasons Execs Need To Build an Obsessive Learning Culture
Upskilling employees helps create distinct advantages for their careers and for the health of your business.
Customer Service Is About People, Even When It’s Powered by Technology
This company relies on Service Cloud Voice to scale their customer service and support employees.
When COVID-19 Shrinks Your Production Cycle From 6 Months To 2 Weeks
Paladina Health, a Colorado-based health care company, can spend six months to a year setting up a new client. The recent COVID-19 pandemic shrunk the company’s sales cycle and onboarding timeline. To address this reality, they had to throw out their typical playbook.
3 Steps To Quickly Launch New Products and Pricing
Tech company Podium launched a new product within weeks to help its customers during the pandemic. Here's how they did it.
How Pack Health Scales Fast to Help High-Risk Populations
Pack Health uses Health Cloud to increase their network and the number of individuals we support to reduce the strain on the healthcare system. Here's how they do it.
Introducing the New Marketing Cloud Administrator Certification
Here’s what you need to know about the new Marketing Cloud Administrator certification and how you can get started today.
Veterans Day 2019 Marks our 5-Year Commitment to the Military Community
Salesforce celebrates five years of upskilling veterans transitioning out of the military to land tech jobs and connecting job seekers with military-friendly workplaces.